Senior Manager, Event Operations at Tao Group

The Senior Manager, Event Operations provides support to the Event Operations Leadership Team to ensure the department is ran in an efficient and effective manner, with a high focus on delivering gracious hospitality and positive guest experiences. The Senior Manager, Event Operations is a key stakeholder in the Event Operations Team generating increased overall Food & Beverage and other revenue during the event planning stages, through to execution, by upsells to our clients. The Senior Manager Event Operations is responsible for the flawless execution of events to ensure the opportunity is generated for repeat business.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Develop creative solutions for client event requests from concept to completion as assigned
• Receive assignment of signed Event Contract from the Senior Director Event Operations and communicates in a timely manor directly with the client advising you are the lead point of contact to develop and finalize all aspects of the event, including venue layout, menu and beverage planning, decor, audio visual, security, entertainment up to final execution
• Gather all pertinent information from client and generate the Special Event Order
• Communicates all details of events to all departments in a professional, thorough, and timely manner using the Special Event Order and internal memos effectively
• Distributes to Venue Operations a minimum of 10 days prior to the event
• Manage a variety of event tasks to include event design/theme, timelines, event production, menu requests, implements logistics, vendor scheduling, dock utilization, décor company support and provides approvals on purchase orders, Special Event Orders, logo usage, event spend, etc.
• Demonstrates outstanding expertise, management and consultation skills when conducting business with clients, vendors, and team members
• Maintaining a thorough understanding of event procedures and the overall operating style of the company
• Supervises Venue Management and Event Staff to ensure proper execution of event with a high level of guest satisfaction
• Provides good example and maintains accountability of day-to-day operations
• Attend site visits, pre-planning meetings, and appropriate venue meetings as necessary to support the guest event experience
• Effectively communicate information through written correspondence and oral communication with the client, hotel / venue contacts and internally
• Appropriately communicates/delegates with Managers and Supervisors to ensure all work is done according to the standards set
• Prepares, executes, and properly closes events and respective venues
• Identify extensions/guest overage opportunities during events to create more revenue
• Maintains healthy relationship with all other departments/operations teams
• Complete knowledge of all Tao Group Hospitality venues, region specific
• Relentless pursuit of health-code-approved work environments
• Ensures guests are being served alcohol per alcohol training and certification standards
• Stay current in design trends, entertainment, production, vendor products, and new industry technologies
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
• Maintains clean and organized storage facilities, while keeping accurate inventory counts of all supplies
• Properly complete event logs and all financial paperwork in compliance with accounting guidelines and distributes to internal stakeholders
• Collect final payment due on account 10 days prior to the Event or any other subsequent payments required on account
• Generate final Event Check and held accountable to obtain any balance due on account immediately upon completion of event
• Obtains and reviews Sign in Payroll Sheets for its accuracy
• Approve and Code all Vendor Invoices, Submits to Accounts Payable
• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• Minimum 1 year experience in high-volume Event Sales in a 4-5 Star Hotel Catering Environment and/or high-volume Nightclub/Restaurant Environment
• Minimum 3 years’ managerial experience in high-volume Event Operations in a 4-5 Star Hotel Catering Environment and/or high-volume Nightclub/Restaurant Environment
• Must have strong leadership skills
• Must be positive/solution oriented
• Ability to prioritize, manage multiple projects and effectively perform within tight time constraints
• Ability to successfully perform in high stress, fast-paced environment
• Must have strong attention to detail and quality of work
• Ability to deliver gracious hospitality, excellent customer service and work with a variety of personalities
• Ability to handle confidential and sensitive information
• Ability to build relationships and work in a team environment
• Proficient in Windows Microsoft Office, POS systems
• 21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment