Guestlist Moderator at Tao Group

IMPORTANT! Please read the information before continuing. 

• Thank you for your interest in TAO Beach Dayclub, Marquee Dayclub, Liquid Pool Lounge, Palm Tree Beach Club, and A New Daylife Experience by Tao Group Hospitality at Caesars Palace.  Once you have applied online, you will receive a text message to RSVP for an interview.  RSVPs are preferred but not required. 
• Interviews for Guestlist Moderators will be held on January 7th, 8th, & 9th at Hakkasan Nightclub, located inside the MGM Grand: 3799 S Las Vegas Blvd, Las Vegas, NV 89109.
• Upon arrival to the audition, candidates will select which venue(s) they are interested in applying for.

The Guestlist Moderator presents a positive first impression of the venue’s friendliness, superior guest service, & high standards. Facilitates guest's entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions, VIP services, and guests.  Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Welcoming guests to the venue in a warm & friendly manner
• Accurately manage reservations / assist all guests with entry to the venue (guest list, presale tickets, bar cards, Las Vegas Party Pass, tour groups, pass holders, invited groups, etc.)
• Provide wait times & monitor the lines
• Responds to guest’s inquiries & requests in a timely, friendly, & efficient manner
• Performs opening & closing duties
• Maintain a proper and professional appearance and attitude
• Maintain and promotes a friendly professional atmosphere for patrons and co-workers
• Attentive to all company related events and upcoming venues and changes
• Inform management of any complaints, comments, or incidents
• Familiarity with health & safety restrictions
• Helps fellow team members & other departments wherever necessary to maintain positive working relationships
• Remain alert for any suspicious persons or activities
• React professionally and rationally in emergency and pressure situations
• Identify intoxicated, disorderly, or insubordinate guests and reports them to Security
• Communicate professionally with all management from Host Hotel/Casino
• Constantly pays attention to surroundings and to customers
• Assist and/ or completes additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue guestlist/ticket training.

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma Required or equivalent / Bachelor’s Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field 
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred 
• 21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE: 

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to provide top-notch customer service in a fast-paced environment
• Maintain an upbeat, outgoing, & positive attitude & work well under pressure
• Ability to read, write, and verbally communicate 
• Must maintain strong organization skills & thoroughness with attention to detail
• Must have good positive energy throughout the day 
• Must be able to print legibly for Team Members, management, and guests to read 
• Must be able to stand / walk for extended periods of time 
• Must be able to move quickly  
• Must be able to push and lift up to 75 lbs. with or without assistance
• Flexibility to work a variety of shifts.
• Ability to multitask.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Exposure to cleaning materials 
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 
• Ability to maintain confidentiality 
• Ability to handle a fast-paced, busy, and somewhat stressful environment 
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors