Guestlist Moderator at OMNIA Nightclub Las Vegas (NU)
The Guestlist Moderator presents a positive first impression of the venue’s friendliness, superior guest service, & high standards. Facilitates guest's entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions, VIP services, and guests. Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Welcoming guests to the venue in a warm & friendly manner
Accurately manage reservations / assist all guests with entry to the venue (guest list, presale tickets, bar cards, Las Vegas Party Pass, tour groups, pass holders, invited groups, etc.)
Provide wait times & monitor the lines
Responds to guest’s inquiries & requests in a timely, friendly, & efficient manner
Performs opening & closing duties
Maintain a proper and professional appearance and attitude
Maintain and promotes a friendly professional atmosphere for patrons and co-workers
Attentive to all company related events and upcoming venues and changes
Inform management of any complaints, comments, or incidents
Familiarity with health & safety restrictions
Helps fellow team members & other departments wherever necessary to maintain positive working relationships
Remain alert for any suspicious persons or activities
React professionally and rationally in emergency and pressure situations
Identify intoxicated, disorderly, or insubordinate guests and reports them to Security
Communicate professionally with all management from Host Hotel/Casino
Constantly pays attention to surroundings and to customers
Assist and/ or completes additional tasks as assigned
TRAINING REQUIREMENTS:
Tao Group Hospitality in-venue Guest List / Ticket training.
EDUCATION/WORKING KNOWLEDGE:
i.e. High School Diploma Required or equivalent / Bachelor’s Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
21+ years of age
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Ability to provide top-notch customer service in a fast-paced environment
Maintain an upbeat, outgoing, & positive attitude & work well under pressure
Ability to write and verbally communicate
Must maintain strong organization skills & thoroughness with attention to detail
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand / walk for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 50 lbs.
Flexibility to work a variety of shifts.
Ability to multitask.
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
Basic math
