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Assistant General Manager at LAVO Restaurant

Full Time | Salary
Date Posted:

Assists the General Manager in leading the daily activities of the front-of-house operations and employees in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality. 

 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

  • Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook 
  • Anticipate and accommodate the needs of the guests 
  • Ensures the general cleanliness of the front-of-house and the entire venue 
  • Assists in the decision-making process for interviewing, hiring, and training new applicants 
  • Responsible for the scheduling, growth opportunities, and employee development of all front-of-house employees 
  • Works with GM to create job performance reviews 
  • Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitably 
  • Possesses in-depth knowledge of operational systems, including payroll 
  • Regulates all executive-level POS functions 
  • Participates in reviewing the venue’s monthly Profit & Loss statement 
  • Ensures Department of Health and company sanitation standards 
  • Ensures that the venue is compliant with all federal, state, and local laws and regulations; and company policies 
  • Coaches and develops front-of-house employees by setting clear guidelines and expectations 
  • Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances. 
  • Ensures all employees are compliant with all front-of-house standards and procedures 
  • Possesses in-depth knowledge of all food and beverage menus and the venue 
  • Ensures that all guest and employee concerns are resolved 
  • Ensures the reconciliation of all end-of-shift financials 
  • Practical knowledge in the job duties of all supervised employees 
  • Communicates clearly and concisely with heart-of-house employees during service 
  • Ensures the completion of all opening and closing procedures as prescribed by the company 
  • Attends and leads daily pre-service meetings 
  • Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments 
  • Assists in overseeing the replacement or repair of all breakage, or damage of equipment or furniture 
  • Attends and participates in any training sessions, departmental meetings, or daily pre-service meetings 
  • Learn by listening, observing other team members, and sharing knowledge while leading by example 
  • Portrays a positive and professional attitude 
  • Works as part of a team and provides help and support to all fellow team members 
  • Assist and/ or complete additional tasks as assigned 

 

TRAINING REQUIREMENTS: 

  • Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
  • PCI/DSS Training  

 

EDUCATION/WORKING KNOWLEDGE: 

  • Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.  
  • Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred. 
  • Strong guest service foundation, ability to coach and build a team, problem solves, and leadership skills required. 
  • Demonstrated financial acumen with P&L statements, and labor models is desirable. 
  • Must be organized, self-motivated, and proactive with strong attention to detail. 
  • Proficient with computers (Microsoft Products), POS, and technology. 

 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

 

  • Must have strong problem-solving skills 
  • Excellent written and verbal communication skills required 
  • Ability to work under pressure and meet deadlines 
  • Must have good positive energy throughout the day 
  • Must be able to read the computer monitors and print legibly 
  • Must be able to sit and/or stand for extended periods of time 
  • Must be able to move quickly through work and set the pace in the office 
  • Must be able to push and lift up to 50 lbs. 
  • Small to Medium office environment 
  • Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment 
  • 5-30% Local Travel (United States)  
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 
  • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards 
  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 
  • Ability to maintain a high level of confidentiality 
  • Ability to handle a fast-paced, busy, and somewhat stressful environment 

 

LAVO Restaurant

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