Maitre'D at Sake No Hana

Position Summary: Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality. 

 

Duties and Responsibilities: including but not limited to 

 

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook. 

• Anticipates and accommodates all needs of the guest. 

• Maintains the general cleanliness and orderliness of the entrance area and entire venue. 

• Complies with Department of Health and company sanitation standards. 

• Actively takes and processes reservations.  

• Assists with incoming calls and answering guest questions. 

• Strategically plots reservations, and appropriately accomodates walk-ins to ensure a smooth shift.  

• Provides dining room team with initial table set-up.  

• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:  

• Ensures all appropriate menus are printed and ready for service. 

• Ensures that all menu books are organized with current menus. 

• Performs opening side-work as prescribed. 

• Performs closing side-work as prescribed. 

• Reports all breakage, damage of equipment or furniture immediately to management. 

• Attends and participates in daily pre-service meetings. 

• Participates in any training sessions or departmental meetings. 

• Learn by listening, observing other team members and sharing knowledge while leading by example. 

• Portrays a positive and professional attitude. 

• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments. 

• Works as part of a team and provides help and support to all fellow team members. 

 

Training Requirements: 

• Tao Group Hospitality in-venue Maitre d’ training. 

 

Minimum Education and Qualifications: 

• Previous hospitality experience. 

• Previous Maitre d’ and/or Tao Group Hospitality Wing experience. 

• Experience in a high-volume restaurant/nightclub/lounge. 

 

Physical Demands and Work Environment: 

• Must be able to stand, lift and bend for extended periods of time. 

• Must be able to bend and lift to 50 lbs. 

• Role may include job duties or tasks requiring repetitive motion. 

• Exposure to hot kitchen elements or cleaning materials. 

• Must be able to work and remain focused in a fast-paced and ever-changing environment. 

• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.