Maitre'D at LAVO Ristorante
Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Anticipates and accommodates all needs of the guest.
- Maintains the general cleanliness and orderliness of the entrance area and entire venue.
- Complies with Department of Health and company sanitation standards.
- Actively takes and processes reservations.
- Assists with incoming calls and answering guest questions.
- Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.
- Provide the dining room team with initial table set-up.
- Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
- Ensures all appropriate menus are printed and ready for service.
- Ensures that all menu books are organized with current menus.
- Performs opening side-work as prescribed.
- Performs closing side-work as prescribed.
- Reports all breakage, and damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Participates in any training sessions or departmental meetings.
- Learn by listening, observing other team members, and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
- Assist and/ or complete additional tasks as assigned.
TRAINING REQUIREMENTS:
- Tao Group Hospitality in-venue Maitre d’ training
EDUCATION/WORKING KNOWLEDGE:
- Previous hospitality experience.
- Previous Maitre d’ and/or Tao Group Hospitality Wing experience.
- Experience in a high-volume restaurant/nightclub/lounge.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to write and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for team members, management, and guests to read
- Must be able to kneel, bend, and stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 50 lbs.
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
- Exposure to hot kitchen elements or cleaning materials.
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
