Runner at TAO Uptown Restaurant

Position Summary: Delivers all food menu items and accurately describes them to the guests. Acts as a liaison between the servers, cocktail servers & bartenders, and chefs. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

 

 

Duties and Responsibilities: including but not limited to

 

· Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.

· Anticipate and accommodate all needs of the guests.

· Provides professional and exceptional service.

· Delivers and describes all food items to the guests, in a timely manner.

· Participates in table maintenance and bussing of excess tableware.

· Maintain general cleanliness of stations and entire venue.

· Follow supervisor’s instructions, communicate with and support co-workers, be a team player.

· Possesses in-depth knowledge of all food menus and the company.

· Complies with Department of Health and company sanitation standards.

· Communicates the needs of the guests to Front-of-House and Heart-of-House support staffs, managers and chefs.

· Properly sets-up runner’s station, performs side-work and other opening/closing procedures as directed by management, including:

o Stocks station with prescribed items and supplies

o Performs opening side-work as prescribed

o Performs closing side-work as prescribed

· Reports all breakage, damage of equipment or furniture immediately to management.

· Attends and participates in daily pre-service meetings.

· Attends and participates in any training sessions or departmental meetings.

· Learn by listening, observing other team members and sharing knowledge while leading by example.

· Portrays a positive and professional attitude.

· Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.

· Works as part of a team and provides help and support to all fellow team members.

 

Training Requirements:

· Tao Group Hospitality in-venue runner training, Food Handling Certificate.

 

Minimum Education and Qualifications:

· Previous hospitality experience.

· Previous food running experience.

· Previous experience in a high-volume restaurant/nightclub/lounge.

 

Physical Demands and Work Environment:

· Must be able to stand, lift and bend for extended periods of time.

· Must be able to bend and lift to 50 lbs.

· Role may include job duties or tasks requiring repetitive motion.

· Exposure to hot kitchen elements or cleaning materials.

· Must be able to work and remain focused in a fast-paced and ever-changing environment.

· Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.