Manager, Loyalty & Digital Content at Tao Group

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Mental Health Support and Services
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• Time off and much more!

We are looking for a passionate Manager, Loyalty & Digital Content to join our team and drive engagement through compelling digital content and loyalty program management. The ideal candidate will have a keen eye for detail, excellent writing skills, and a deep understanding of customer loyalty strategies.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Develop and execute content strategies to drive customer engagement across digital channels, including website, social media, email, and mobile app platforms.
• Collaborate with cross-functional teams to create high-quality, relevant, and timely content that resonates with our loyalty audience.
• Manage the company's loyalty program, including program design, member communications, rewards management, and performance analysis using our Paytronix loyalty software.
• Monitor key performance metrics to track the effectiveness of content and loyalty initiatives, and make data-driven recommendations for optimization.
• Stay current on industry trends and best practices in digital content creation and loyalty program management, and incorporate insights into strategy development.
• Collaborates daily with all stakeholders including Marketing Teams, Culinary Teams, and People Practices teams for current happenings and upcoming initiatives across various cities.
• Utilize a content management system to maintain up-to-date content for a new mobile application.
• Maintain our online business listing presence across multiple markets.
• Writing and formatting email marketing campaigns through Mailchimp & other email marketing software
• Analyze and Develop content strategies for Email Marketing to increase user engagement
• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• Experience maintaining digital app CMS including but not limited to Contentful CMS or similar products.
• Working knowledge of Photoshop and ability to manipulate and resize images for the web.
• A passion for innovation, creativity, and out-of-box thinking.
• Incredible organizational skills and attention to detail.
• Ability to write creatively while maintaining brand standards for voice and persona.
• A high bar of excellence and the ability to take feedback
• Experience implementing successful digital strategies with a proven ability to utilize best practices and process improvements.
• Strong organizational skills, flexibility, and endurance are needed to multi-task across many projects with varying deadlines.
• An ownership mentality with the ability to think independently, self-learn, and create and develop ideas that lead to positive change/improvements.
• Must be able to accept changes readily, both in job responsibilities as well as work environment.
• Ability to function well in a collaborative, team-oriented environment.
• The use of discretion and the maintenance of high levels of confidentiality are absolutely required.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment