Maitre'D at Beauty & Essex

POSITION SUMMARY:
Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with guests.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipates and accommodates all needs of the guest.

• Maintains the general cleanliness and orderliness of the entrance area and entire venue.

• Complies with Department of Health and company sanitation standards.

• Actively takes and processes reservations.

• Assists with incoming calls and answering guest questions.

• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.

• Provides the dining room team with initial table set-up.

• Properly sets up front desk area, performs side-work, and other opening/closing procedures as directed by management, including:

  • Ensures all appropriate menus are printed and ready for service.

  • Ensures that all menu books are organized with current menus.

  • Performs opening side-work as prescribed.

  • Performs closing side-work as prescribed.

• Reports all breakage and damage of equipment or furniture immediately to management.

• Attends and participates in daily pre-service meetings.

• Participates in any training sessions or departmental meetings.

• Learns by listening, observing other team members, and sharing knowledge while leading by example.

• Portrays a positive and professional attitude.

• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.

• Works as part of a team and provides help and support to all fellow team members.

• Assists and/or completes additional tasks as assigned.

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Maitre d’ training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience.

• Previous Maitre d’ and/or Tao Group Hospitality Wing experience.

• Experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to write and verbally communicate

• Must have good positive energy throughout the day

• Must be able to print legibly for team members, management, and guests to read

• Must be able to kneel, bend, and stand for extended periods of time

• Must be able to move quickly

• Must be able to push and lift up to 50 lbs.

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Exposure to cleaning materials

• Exposure to hot kitchen elements or cleaning materials

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment