Retail Host at Beauty & Essex

Our Retail shop is a pawn themed experience where we sell everything from vintage, antique and new items ranging from fine jewels and gems, costume jewelry, luxury handbags, guitars, art pieces and decorative items. We are a retail front that doubles as the only entrance to our Restaurant, bar and lounge: Beauty and Essex 

Responsible for providing a hospitable experience for any guest entering or exiting our restaurant. Being knowledgeable about the merchandise we sell in our store as well as the service we offer in our restaurant. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Graciously greet every guest as they enter or exit our store. 
• Promote shopping our items.
• Be knowledgeable about our merchandise and establishment. 
• Positively endorse the restaurant and offer suggestions as needed. 
• Creates opportunities for sales and guest experience interactions. 
• Help customers make selections by building customer confidence and always offering suggestions and opinions. 
• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Rings customer purchases and tenders payment accurately.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Polish, clean, and make sure all merchandise is accounted for during their shift. 
• Performs other duties as assigned.

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES: 

• Accountability 
• Development 
• Working relationships 
• Judgment 
• Quality of work 
• Job skills knowledge 
• Productivity 
• Dependability 
• Punctuality 
• Adherence to Policy 
• Verbal communication 
• Attitude 
• Appearance 
• Teamwork 
• Guest satisfaction 

REQUIREMENTS: 

• Possesses excellent customer service skills 
• Able to efficiently work during times of high volume and stress. 
• Able to work a flexible schedule to support business needs 
• Possesses strong organizational skills with attention to detail 
• Capable of handling multiple tasks at one time 
• Able to respond appropriately to changes in direction or unexpected situations 
• Possesses strong communication skills 
• Works effectively with peers and supervisors to accomplish tasks 
• Retail customer experience preferred 
• Proof of eligibility to work in the United States 
• Valid Driver’s License 
• Possession of or the ability to possess all state required work cards 
• Maintain a professional, neat and well-groomed appearance adhering to Company standards 

SKILLS: 

• Must have strong problem-solving skills 
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public 
• Ability to maintain confidentiality 
• Ability to demonstrate a positive attitude always 
• Ability to keep an open and objective view 
• Ability to listen empathetically and be respectful always 
• Ability to maintain composure and stay focused 
• Ability to maintain personal integrity 
• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions 
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure 
• GUEST SERVICE REQUIREMENTS: 
• Provide a friendly, personal demeanor with a willingness to interact 
• Provide professional and friendly guest services 
• Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, always 

SAFETY REQUIREMENTS: 

• Ability to work safely and prevent personal injury 
• Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

• Must have good positive energy to make it through the day 
• Must be observant and quick to respond to various situations 
• Must be able to sit and/or stand for extended periods of time 
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary 
• Must be able to push and lift up to 50 lbs. 
• Ability to use hands to handle, or feel objects, tools or controls 
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl