Food Runner at TAO Restaurant

The position is responsible for assisting the kitchen and food servers with food service, proper set-up and maintenance of functioning spaces, as well as serving guests and keeping the side stations clean and well stocked.  

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Be a brand advocate by providing Guests with accurate information regarding our venues, menus, and pricing
• Anticipate guest’s needs and ensure they are met per the company’s service standards
• Receives food and ensures proper presentation  
• Deliver food to restaurant areas. Promptly deliver all orders to appropriate sections and tables. Ensure that all ordered food is announced to guests at their tables  
• Ensure that food ordered by guests is served properly
• Provide service to cocktail and food servers in a timely manner
• Inform Manager/ Server if guests have any issues when food is delivered
• Understand the food temperature danger zone
• Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product
• Assist in set up, service, and break down of areas as assigned. Assist with the movement of tables/chairs through the restaurant as needed and dictated by service and management direction
• Working knowledge of product identification
• Check tables, chairs, countertops for cleanliness, as well as, service stations
• Clean spills, debris, or broken glass according to guidelines of Company/departmental policy/procedures
• Inform management of any complaint, comments or incident. Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude
• Comply with all safety and health department procedures and all state and federal liquor laws. Maintain company safety and sanitation standards
• Appear in uniform for all shifts and promotional activities at scheduled time  
• Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift. Clean all spills and waste immediately and place all trash in proper receptacles    
• Inform management of any complaint, comments or incident
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Ensure nightly/weekly and opening/running/closing duties are completed
• Record and report any equipment failure and/or safety hazards to a Manager immediately
• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue training

EDUCATION/WORKING KNOWLEDGE:

• Minimum of six (6) months experience in hospitality working in a high-volume restaurant, bar, or nightclub
• Previous culinary experience preferred
• Knowledge of drink recipes
• Opening and closing duties
• Sanitation and safety  

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate
• Must be able to move quickly
• Must be able to push and lift up to 50 lbs.
• Must be able to stand for extended periods of time
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Exposure to hot kitchen elements or cleaning materials
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment