Position Summary:
Prepares all alcoholic beverages for guests and venue servers. Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ bar/dining experience. Interacts with guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Duties and Responsibilities: including but not limited to
- Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
- Anticipate and accommodate all needs of the guests.
- Provides professional and exceptional service in a timely fashion.
- Understands how to properly execute all event formats.
- Reviews and understands all aspects of the BEO.
- Knowledge of all allergies and dietary restrictions for the event.
- Accurately enter all orders into the POS system and follow proper cash/payment card procedures.
- Ensures the delivery of all food and beverage to the guests.
- Maintain the cleanliness of the bar(s) and bar areas throughout the event.
- Makes sure all liquor displays and shelving are organized, and par levels are maintained.
- Follow supervisor’s instructions, communicate with and support co-workers while being a team player.
- Possesses in-depth knowledge of all food and beverage being served, the venue and the company.
- Serves all alcoholic beverages in accordance with all state regulations, alcohol awareness and company training standards.
- Complies with Department of Health and company sanitation standards.
- Communicates the needs of the guests to Banquet and Heart-of-House support staff, managers and chefs.
- Properly sets-up the bar and event stations and performs other opening/closing procedures as directed by management, including:
- Ensures the bar and bar area are clean and free of debris
- Sets bar with proper equipment and settings as required
- Stocks bar-stations with prescribed product and supplies
- Performs opening side-work as prescribed
- Performs closing side-work as prescribed
- Properly follow all beverage requisition procedures
- Accurately completes all end-of-shift financial procedures.
- Reports all breakage, damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Attends and participates in any training sessions or departmental meetings.
- Learn by listening, observing other team members and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
Training Requirements:
- Tao Group Hospitality in-venue banquet bartender training, Alcohol Awareness Certification, Food Handling Certificate.
Minimum Education and Qualifications:
- 1-2 years of professional beverage experience.