FOH Team Lead at Daily Provisions

Open early, Daily Provisions offers our take on classic bakery items prepared each morning, including signature crullers, homemade baked goods, breakfast sandwiches, and freshly brewed coffee and teas. Throughout the afternoon and evening, Daily Provisions serves made-to-order sandwiches, salads, and seasonal sides, in addition to comforting dishes like our slow-roasted Roast Chicken (best served alongside our selection of cocktails, wine, and beer).

We have four locations across Manhattan: Union Square, Upper West Side, Manhattan West, and West Village. 

Who you are: 

The FOH Lead Team Member, in collaboration with the General Manager, will work closely with the leadership team to drive service each day and inspire team members to work together and hold one another accountable to the standards set by the GM. The Lead Team Member is responsible for offering warm hospitality to our guests and employees and is expected to have expert level knowledge of all Front of House stations, including Barista, Cashier, Food Runner and bar Support. This is a tipped position. 

What you'll do:

• Work with a sense of urgency and attention to detail at al times
• Effectively communicate with all FOH and BOH team members throughout service
• Interact with genuine hospitality when speaking to vendors and guests and cultivate relationships with regulars
• Ensure excellent maintenance of the dining room as well as storage areas and shared FOH/BOH spaces in the facility
• Get the store ready for daily service, including set-up of all stations and patio; and for breakdown of all stations and deep cleaning at the end of the service
• Understand proper steps of service and consistently executes them with efficiency and grace while maintaining a sense if urgency throughout the service 
• Demonstrate expertise on all things espresso, including dialing in, pulling a perfect shot consistently, latte art skills, cleaning and shutting down espresso station at the end of the service
• Responsible for menu updates in digital systems including daily updates of item counts and 86's
• Demonstrate an understanding of enlightened sales techniques and seeks opportunities to inform guests about additional offerings (pastry, breads, rotisserie chicken, and other to-go items)
• Guide guests through relevant allergies/restrictions with awareness of possible and impossible accommodations
• Stays up to date on all menu changes and demonstrates extensive knowledge of the preparation of menu items, coffee beverages and wine. Shares this knowledge with the team, both during service and during per-shift meetings
• Demonstrates deep knowledge of Department of Health (DOH) standards

What we need from you:

• 1+ years of experience in kitchens and/or service in a restaurant
• NYCDOH Food Handlers License
• Problem-solving and delegation skills
• Strong verbal and written communication skills, ideally in two or more languages
• Able to accommodate a flexible schedule
• Able to stand for long periods of time
• Able to lift 50 pounds

What you'll get from us:

• Hourly rate of $17/hr plus tips*
• Comprehensive Medical, Dental, and Vision insurance
• Paid Time Off to support you with an active life outside of work
• Paid Parental Leave
• 51% dining discount throughout the USHG family of restaurants
• Flexible Spending Options (health care, dependent care, transit & parking)
• Employee Assistance Program to support overall mental wellbeing
• Exclusive access to primary care, mental health, and other healthcare services through Radish Health
• Matched 401(k) to help you invest in your future
• Generous Employee Referral Program
• Access to the USHG HUGS Employee Relief Fund

*The above represents the expected hourly rate for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.