Bath Attendant at Sake No Hana

GUEST RELATIONS:

· Observe the guests, ensure their satisfaction with their experience at Hakkasan, speak to management for prompt action to be taken if you note any dissatisfaction amongst the guests around the restaurant

· Aim to give the best possible service, in the least obtrusive manner

· Maintain the safety and security of the restaurant/bar premises as a priority

· Inform our guests about any upcoming events at Hakkasan

· Keep the restrooms and exterior hall environment clean, tidy and presentable

· Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area

· Welcome guests with an appropriate greeting, i.e., “good afternoon madam, good evening sir”

· Open bathroom doors for guests upon arrival and departures if possible

· Ensure appropriate language is used when speaking to guests, use guidelines issued during training

· Listen to and understand guests’ inquiries, take notes if necessary

DAILY DUTIES:

· Perform all assigned duties as detailed in your opening, afternoon and closing checklists

· Assist in cleaning any spillages and wet floors when required

· Ensure the bathrooms are clean and functional before during and after operational hours

· Clean mirrors, toilets, floors and empty trash bins regularly throughout shift

· Perform regular bathroom inspections to ensure cleanliness at all times

· Monitor and respond to inappropriate guest behavior by getting management and security involved immediately

· Open bathroom doors for guests and escort or direct them to the appropriate bathroom

· Replace supplies when par levels are low including but not limited to paper towels, soap, lotion, seat covers and toilet tissue

· Monitor counters for excess water; wipe counters as needed

· Notify management and/or maintenance of any issues such as broken toilets or sinks

· Update on a daily basis the order sheet

· Ensure that “Wet Floor” signage is used on rainy days, adjacent to any spillage and during cleaning hours

· Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.

 

To be aware of and ensure constant compliance with all necessary operational policies including:

· Health and Safety

· Food Hygiene

· Maintenance

· Emergency Procedures

SAFETY REQUIREMENTS

 

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

 

Requires ability to rapidly lift large and heavy packages and boxes and to load and unload small and large boxes throughout shift or as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

 

· Ability to walk, stand and/or bend continuously to perform essential job functions

· Ability to communicate in English with guests and employees

· Ability to work under pressure and deal with stressful situations during busy periods

 

QUALIFICATION STANDARDS

 

EXPERIENCE

 

· At least one year in related field required

 

NOTICE

· The hospitality business functions seven days a week. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times

 

· Upon employment, all employees are required to fully comply with Hakkasan rules and regulations for the safe and efficient operation of the restaurant facilities. Employees who violate restaurant rules and regulations will be subject to disciplinary action, up to and including termination of employment

 

This document reflects the job content at the time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly

 

· I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION