Food Runner at LAVO Italian Restaurant

Delivers all food menu items and accurately describes them to the guests.  Acts as a liaison between the servers and chefs. Interacts with the guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure an exemplary experience.

• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Delivers and describes all food items to the guests, in a timely manner.
• Performs table maintenance and bussing of excess tableware.
• Maintain general cleanliness of all venue areas throughout service.
• Follow supervisor’s instructions, communicate with and support co-workers, and be a team player.
• Possesses in-depth knowledge of all food menus, venue, and the company.
• Possess general knowledge of all beverage menus.
• Knowledge of all ingredients used in food items as it pertains to allergies.
• Complies with Department of Health standards.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
• Properly sets-up runner’s station, performs side-work and other opening/closing procedures as directed by management, including:
  • Stocks station with prescribed items and supplies      
  • Performs opening side-work as prescribed
  • Performs closing side-work as prescribed
• Reports all breakage, and damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/ or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Food Runner training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience, preferred.
• Previous food running experience preferred.
• Previous experience in a high-volume restaurant/nightclub/lounge, preferred.
• 21+ years of age (Nightlife/Daylife requirements)

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to bend, kneel, and/or stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 50 lbs.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Exposure to hot kitchen elements or cleaning materials 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment