ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Anticipate and accommodate all needs of the guests.
- Provides professional and exceptional service.
- Delivers and describes all food items to the guests in a timely manner.
- Participates in table maintenance and bussing of excess tableware.
- Maintain general cleanliness of stations and the entire venue.
- Follow supervisor’s instructions, communicate with and support co-workers, and be a team player.
- Possesses in-depth knowledge of all food menus and the company.
- Complies with Department of Health and company sanitation standards.
- Communicates the needs of the guests to Front-of-House and Heart-of-House support team members, managers, and chefs.
- Properly sets up runner’s station, performs side-work and other opening/closing procedures as directed by management, including:
- Stocks station with prescribed items and supplies
- Performs opening side-work as prescribed
- Performs closing side-work as prescribed
- Reports all breakage and damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Attends and participates in any training sessions or departmental meetings.
- Learn by listening, observing other team members, and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
- Assist and/or complete additional tasks as assigned.
TRAINING REQUIREMENTS:
- Tao Group Hospitality in-venue food runner training
EDUCATION / WORKING KNOWLEDGE:
- Previous hospitality experience.
- Previous food running experience.
- Previous experience in a high-volume restaurant/nightclub/lounge.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:
- Ability to write and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for team members, management, and guests to read
- Must be able to kneel, bend, and stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 50 lbs.
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- Exposure to hot kitchen elements or cleaning materials
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment