Food Runner at LAVO Italian Restaurant

Delivers all food menu items and accurately describes them to the guests.  Acts as a liaison between the servers, cocktail servers & bartenders, and chefs. Interacts with the dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Anticipate and accommodate all needs of the guests. 

• Provides professional and exceptional service. 

• Delivers and describes all food items to the guests, in a timely manner. 

• Participates in table maintenance and bussing of excess tableware. 

• Maintain general cleanliness of stations and the entire venue. 

• Follow supervisor’s instructions, communicate with and support co-workers, and be a team player. 

• Possesses in-depth knowledge of all food menus and the company. 

• Complies with Department of Health and company sanitation standards. 

• Communicates the needs of the guests to Front-of-House and Heart-of-House support team members, managers, and chefs. 

• Properly sets-up runner’s station, performs side-work and other opening/closing procedures as directed by management, including:  

• Stocks station with prescribed items and supplies  

• Performs opening side-work as prescribed 

• Performs closing side-work as prescribed 

• Reports all breakage, and damage of equipment or furniture immediately to management. 

• Attends and participates in daily pre-service meetings. 

• Attends and participates in any training sessions or departmental meetings. 

• Learn by listening, observing other team members, and sharing knowledge while leading by example. 

• Portrays a positive and professional attitude. 

• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments. 

• Works as part of a team and provides help and support to all fellow team members. 

• Assist and/ or complete additional tasks as assigned 

TRAINING REQUIREMENTS: 

• Tao Group Hospitality in-venue food runner training 

EDUCATION/WORKING KNOWLEDGE: 

• Previous hospitality experience. 

• Previous food running experience. 

• Previous experience in a high-volume restaurant/nightclub/lounge. 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write and verbally communicate 

• Must have good positive energy throughout the day 

• Must be able to print legibly for team members, management, and guests to read 

• Must be able to kneel, bend, and stand for extended periods of time 

• Must be able to move quickly  

• Must be able to push and lift up to 50 lbs. 

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Exposure to cleaning materials 

• Exposure to hot kitchen elements or cleaning materials. 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 

• Ability to maintain confidentiality 

• Ability to handle a fast-paced, busy, and somewhat stressful environment