Busser at Cathedrale

Position Summary: Assists Floor & Cocktail Servers in steps of guest service, resets tables in a speedy, professional and effective manner. Interacts with the dining room/lounge guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

 

Duties and Responsibilities: including but not limited to

 

· Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.

· Anticipate and accommodate the needs of the guests.

· Maintain the general cleanliness and orderliness of the tables.

· Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers and chefs.

· Deliver, fill, re-fill water, as requested by guests and/or directed by servers.

· Clears and resets tables, cleans table area, including banquettes, during service.

· Helps ensure guest satisfaction through active participation in service.

· Maintain general cleanliness of stations and entire venue.

· Complies with Department of Health and company sanitation standards.

· Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:

o Responsible for making sure all tables and chairs/banquettes are clean and free of debris

o Sets tables with proper settings

o Wipes down chairs, tables and banquettes

o Stocks side-stations with prescribed supplies

o Performs opening side-work as prescribed

o Performs closing side-work as prescribed

· Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).

· Reports all breakage, damage of equipment or furniture immediately to management.

· Attends and participates in daily pre-service meetings.

· Attends and participates in any training sessions or departmental meetings.

· Learn by listening, observing other team members and sharing knowledge while leading by example.

· Portrays a positive and professional attitude.

· Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.

· Works as part of a team and provides help and support to all fellow team members.

 

Training Requirements:

· Tao Group Hospitality in-venue busser training, Food Handling Certificate.

 

Minimum Education and Qualifications:

· Previous hospitality experience.

· Previous busser experience.

· Previous Experience in a high-volume restaurant/nightclub/lounge.

 

Physical Demands and Work Environment:

· Must be able to stand, lift and bend for extended periods of time.

· Must be able to bend and lift to 50 lbs.

· Role may include job duties or tasks requiring repetitive motion.

· Exposure to hot kitchen elements or cleaning materials.

· Must be able to work and remain focused in a fast-paced and ever-changing environment.

· Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.