Server at Cathedrale

Position Summary: Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ dining experience. Interacts with the dining room guests, fellow employees, and supervisors in a polite, courteous manner to ensure gracious hospitality.

 

Duties and Responsibilities: including but not limited to

 

· Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.

· Anticipate and accommodate the needs of the guests.

· Maintain general cleanliness of assigned stations and the entire venue.

· Provides professional and exceptional service.

· Presents menus, answers question and make suggestions for all food and beverage items.

· Informs guests of all food and beverage specials, with prices.

· Required to solicit any allergy or dietary restrictions from each guest.

· Accurately enter all orders into the POS system and follows proper cash/payment card procedures.

· Ensures the delivery of all food and beverage to the guests.

· Follow supervisor’s instructions, communicate with and support co-workers while being a team player.

· Possesses in-depth knowledge of all food and beverage menus and the company.

· Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.

· Complies with Department of Health and company sanitation standards.

· Works as part of a team and provides help and support to all fellow team members.

· Accurately completes all end-of-shift financial procedures.

· Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.

· Properly sets-up floor and other opening/closing procedures as directed by management, including:

o Ensures all tables, chairs and banquettes are clean and free of debris

o Sets tables with proper settings

o Wipes down chairs, tables and banquettes

o Stocks side-stations with prescribed supplies

o Performs opening side-work as prescribed

o Performs closing side-work as prescribed

· Reports all breakage, damage of equipment or furniture immediately to management.

· Attends and participates in daily pre-service meetings.

· Attends and participates in any training sessions or departmental meetings.

· Learn by listening, observing other team members and sharing knowledge while leading by example.

· Portrays a positive and professional attitude.

· Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.

· Works as part of a team and provides help and support to all fellow team members.

 

Training Requirements:

· Tao Group Hospitality in-venue dining room server training, Alcohol Awareness Certificate, Food Handling Certificate.

 

Minimum Education and Qualifications:

· Previous hospitality experience.

· Previous dining room server experience.

· Experience in a high-volume restaurant/nightclub/lounge.

 

Physical Demands and Work Environment:

· Must be able to stand, lift and bend for extended periods of time.

· Must be able to bend and lift to 50 lbs.

· Role may include job duties or tasks requiring repetitive motion.

· Exposure to hot kitchen elements or cleaning materials.

· Must be able to work and remain focused in a fast-paced and ever-changing environment.

· Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.