Banqueting Assistant General Manager at Manhatta

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.

Who you are: 

The Banqueting Assistant General Manager is responsible for supporting the Events GM by driving operational excellence and ensuring a superior guest experience through excellent hospitality and service. The Banqueting Assistant General Manager partners with the General Manager to set, meet, and exceed the goals of the business by ensuring alignment with the mission and goals of the business and the vision and core values of Union Square Hospitality Group. The Banqueting Assistant General Manager must possess strong leadership skills, a friendly yet competitive spirit, and a passion for hospitality, building high-performing teams, and delivering hospitality to all stakeholders. 

What you'll do:  

• Consistently support a culture of Enlightened Hospitality. 
• Lead the management team and team members in delivering consistent, memorable moments of hospitality for our guests 
• Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and strengthen a devoted base of regulars.
• Collaborating seamlessly with the sales team, this professional contributes to a harmonious fusion of culinary excellence and event success.
• Work closely with Director of Sales on business development and growth opportunities with the goal to reach monthly and yearly sales goals.
• Work closely with Facilities Manager and Chef to ensure an efficient schedule for events polishers and porters, for rooms set up and events spaces.
• Conduct weekly meetings with management team and track progress.
• Coordinate with Culinary & Operations Team to ensure seamless execution of event. 
• Consistently offers positive and constructive feedback to drive a high-performing team dedicated to hospitality, excellence, and achievement of business goals 
• Fosters a close partnership with the Chef de Cuisine and kitchen management team, ensuring alignment on business goals and initiatives 
• Provides coaching and guidance to all team members, including back of house, ensuring that pathways for growth and development are attainable for all 
• Consistently looks for internal and external opportunities to build our growing team in alignment with our goals of diversity, inclusion, and belonging 
• Recruit, grow and train a team of hospitality professionals in all positions in the events department. Ensure effective recruiting, onboarding, professional development, performance management, and staff retention.
• Balance day-to-day operational and administrative responsibilities with excellence, using sound judgement to make decisions that are best for both the short term and long-term health of the business   
• Builds an infrastructure and foundation for operational excellence through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible 
• Act as a partner to Home Office departments, leveraging subject matter expertise to ensure alignment and support roll outs, training, and communication of company-wide initiatives  
• Builds trusting relationships with other USHG Leaders to foster communication, collaboration, support, and sharing of best practices for well-informed decision making 

What we need from you: 

• 5+ years of leadership experience in banqueting and restaurant events and hospitality generating a minimum of $15 million+ in annual event revenue. 
• Bachelor’s degree preferred, but not required
• Must be flexible to work nights and weekends. 
• Proficient knowledge of systems and processes in restaurant management 
• Strong business and financial acumen 
• English fluency is a must and Spanish knowledge highly preferred 

What you’ll get from us: 

• Base salary of $85,000 - $95,000 with bonus potential* 
• Comprehensive Medical, Dental, and Vision insurance
• Paid Time Off to support you with an active life outside of work
• Paid Parental Leave
• Life Insurance
• Flexible Spending Options (health care, dependent care, transit & parking) 
• Employee Assistance Program to support overall mental wellbeing 
• Exclusive access to primary care, mental health, and other healthcare services
• Annual dining credit and 51% dining discount throughout the USHG family of restaurants 
• Matched 401(k) to help you invest in your future 
• Access to the USHG HUGS Employee Relief Fund 

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.