Assists the General Manager in leading the daily activities of the front-of-house operations and employees in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook
Anticipate and accommodate the needs of the guests
Ensures the general cleanliness of the front-of-house and the entire venue
Assists in the decision-making process for interviewing, hiring, and training new applicants
Responsible for the scheduling, growth opportunities, and employee development of all front-of-house employees
Works with GM to create job performance reviews
Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitably
Possesses in-depth knowledge of operational systems, including payroll
Regulates all executive-level POS functions
Participates in reviewing the venue’s monthly Profit & Loss statement
Ensures Department of Health and company sanitation standards
Ensures that the venue is compliant with all federal, state, and local laws and regulations; and company policies
Coaches and develops front-of-house employees by setting clear guidelines and expectations
Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.
Ensures all employees are compliant with all front-of-house standards and procedures
Possesses in-depth knowledge of all food and beverage menus and the venue
Ensures that all guest and employee concerns are resolved
Ensures the reconciliation of all end-of-shift financials
Practical knowledge in the job duties of all supervised employees
Communicates clearly and concisely with heart-of-house employees during service
Ensures the completion of all opening and closing procedures as prescribed by the company
Attends and leads daily pre-service meetings
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
Assists in overseeing the replacement or repair of all breakage, or damage of equipment or furniture
Attends and participates in any training sessions, departmental meetings, or daily pre-service meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
Works as part of a team and provides help and support to all fellow team members
Assist and/ or complete additional tasks as assigned
Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.
Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
Strong guest service foundation, ability to coach and build a team, problem solves, and leadership skills required.
Demonstrated financial acumen with P&L statements, and labor models is desirable.
Must be organized, self-motivated, and proactive with strong attention to detail.
Proficient with computers (Microsoft Products), POS, and technology.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 50 lbs.
Small to Medium office environment
5-30% Local Travel (United States)
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
This job description is a summary of duties, which you are expected to perform in your assignment. It is by no means an all-inclusive list but is merely a broad guide to expected duties. As a team member, you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any team member may be asked and expected to perform additional duties, responsibilities, or projects without notice.
I have read the qualifications and requirements of the position of Assistant General Manager. To the best of my knowledge, I believe that I can perform these duties.