Located in West Chelsea, Crane Club offers a vibrant dining experience led by Chef Melissa Rodriguez with a menu that highlights seasonal ingredients prepared over wood fire. https://taogroup.com/venues/crane-club-restaurant-new-york/
Tao Group Hospitality offers competitive benefits for all full-time team members such as:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Employee Assistance Program
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off and much more!
The Assistant General Manager assists the General Manager in leading the daily activities of the front-of-house operations and employees in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook
- Anticipate and accommodate the needs of the guests
- Ensures the general cleanliness of the front-of-house and the entire venue
- Assists in the decision-making process for interviewing, hiring, and training new applicants
- Responsible for the scheduling, growth opportunities, and employee development of all front-of-house employees
- Works with GM to create job performance reviews
- Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitably
- Possesses in-depth knowledge of operational systems, including payroll
- Regulates all executive-level POS functions
- Participates in reviewing the venue’s monthly Profit & Loss statement
- Ensures Department of Health and company sanitation standards
- Ensures that the venue is compliant with all federal, state, and local laws and regulations; and company policies
- Coaches and develops front-of-house employees by setting clear guidelines and expectations
- Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.
- Ensures all employees are compliant with all front-of-house standards and procedures
- Possesses in-depth knowledge of all food and beverage menus and the venue
- Ensures that all guest and employee concerns are resolved
- Ensures the reconciliation of all end-of-shift financials
- Practical knowledge in the job duties of all supervised employees
- Communicates clearly and concisely with heart-of-house employees during service
- Ensures the completion of all opening and closing procedures as prescribed by the company
- Attends and leads daily pre-service meetings
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
- Assists in overseeing the replacement or repair of all breakage, or damage of equipment or furniture
- Attends and participates in any training sessions, departmental meetings, or daily pre-service meetings
- Learn by listening, observing other team members, and sharing knowledge while leading by example
- Portrays a positive and professional attitude
- Works as part of a team and provides help and support to all fellow team members
- Assist and/ or complete additional tasks as assigned
TRAINING REQUIREMENTS:
- Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
- PCI/DSS Training
EDUCATION/WORKING KNOWLEDGE:
- Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.
- Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
- Strong guest service foundation, ability to coach and build a team, problem solves, and leadership skills required.
- Demonstrated financial acumen with P&L statements, and labor models is desirable.
- Must be organized, self-motivated, and proactive with strong attention to detail.
- Proficient with computers (Microsoft Products), POS, and technology.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Must have strong problem-solving skills
- Excellent written and verbal communication skills required
- Ability to work under pressure and meet deadlines
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 50 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment
- 5-30% Local Travel (United States)
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment