VIP Liaison at TAO Nightclub

The VIP Liaison generates revenue through developing and servicing relationships with existing and potential target guests. This role ensures high-quality guest service, efficiently resolving complaints and discrepancies. The VIP Liaison supports guest reservations, event awareness, and cross-departmental collaboration, while maintaining visibility and promoting guest loyalty.

GUEST SERVICE REQUIREMENTS:

Friendly, approachable demeanor

Professional and courteous guest interactions

Commitment to company values and excellent service

SAFETY REQUIREMENTS:

Safe work practices and injury prevention

Demonstrated commitment to co-worker and guest safety

ESSENTIAL FUNCTIONS:

Sell and maintain VIP table reservations/guest list

Meet weekly revenue support requirements at all venues

Log complete reservation info (name, cell, email) into Venue Driver

Complete assigned data collection, marketing, and social media tasks

Maintain professional conduct and appearance

Notify management of any unfulfilled duties or absence from post

Keep guest list and pass productivity high

Stay informed of all company events and venue changes

Fulfill all marketing requirements (contact forms, Facebook invites, etc.)

Keep workstation neat and welcoming

Assist guests with information and directions

Report incidents or complaints to management

Arrive on time and in proper dress code

Participate in cross-promotions as needed

Promote positive guest interactions and venue hype

Help load/unload promotional materials

Avoid over-distribution or misuse of company materials

Do not give company collateral to questionable individuals

Promote Hakkasan Restaurant to meet revenue goals

Perform related duties as assigned

LEADERSHIP QUALITIES (Performance will be evaluated on):

Accountability

Development

Team relationships

Judgment and decision-making

Work quality and knowledge

Productivity, dependability, and reliability

Communication (written & verbal)

Appearance and teamwork

Guest satisfaction

EDUCATION / REQUIREMENTS:

High School Diploma or equivalent

5+ years of experience in nightlife industry

Proof of US work eligibility

Valid Driver’s License

21+ years of age

Professional appearance

TECHNICAL KNOWLEDGE:

Windows Office / Microsoft Office / Mac OSX / POS systems

SKILLS:

Objectivity and empathy

Assertive communication

Focus, integrity, organization, multitasking

Leadership and delegation

Guest and employee communication

Confidentiality and professionalism

High-energy and positive demeanor

PHYSICAL DEMANDS:

Extended periods of standing/sitting

Fast-paced, high-energy environment

Lifting up to 50 lbs

Manual dexterity and ability to use hands/tools

Full range of physical motion

Clear vision and hearing

Fluent in English (spoken and written)

WORK ENVIRONMENT & SCHEDULE:

Office, nightclub, bar, lounge, and restaurant settings

25% local travel

Exposure to noise, crowds, and smoke

Must work varied shifts: days, nights, weekends, holidays

SECURITY RESPONSIBILITIES:

High security level

DISCLAIMER:

This job description is a general outline of duties. It may be modified at any time based on business needs. Employees are expected to attend training and meetings, and perform additional tasks as required.