Server at Crane Club Members Lounge New York

Part-time team members who meet the requirements are eligible for: 

• State Applicable Time Off

• Mental Health Support and Services

• Pet Insurance

• 401(k) Retirement Program with Employer Match

• Employee Assistance Program

• TAO Savings Marketplace

• Employee Discounts

POSITION SUMMARY: 

Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ dining experience. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

 Anticipate and accommodate the needs of the guests.

 Maintain general cleanliness of assigned stations and the entire venue.

 Provides professional and exceptional service.

 Presents menus, answers question, and make suggestions for all food and beverage items.

 Informs guests of all food and beverage specials, with prices.

 Required to solicit any allergy or dietary restrictions from each guest.

 Accurately enter all orders into the POS system and follows proper cash/payment card procedures.

 Ensures the delivery of all food and beverage to the guests.

 Follow supervisor’s instructions, communicate with and support co-workers while being a team player.

 Possesses in-depth knowledge of all food and beverage menus and the company.

 Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.

 Complies with Department of Health and company sanitation standards.

 Works as part of a team and provides help and support to all fellow team members.

 Accurately completes all end-of-shift financial procedures.

 Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.

 Properly sets-up floor and other opening/closing procedures as directed by management, including: 

o Ensures all tables, chairs and banquettes are clean and free of debris

o Sets tables with proper settings

o Wipes down chairs, tables, and banquettes

o Stocks side-stations with prescribed supplies

o Performs opening side-work as prescribed

o Performs closing side-work as prescribed

o Reports all breakage, and damage of equipment or furniture immediately to management.

 Attends and participates in daily pre-service meetings.

 Attends and participates in any training sessions or departmental meetings.

 Learn by listening, observing other team members, and sharing knowledge while leading by example.

 Portrays a positive and professional attitude.

 Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.

 Works as part of a team and provides help and support to all fellow team members.

 Assist and/ or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

 Tao Group Hospitality in-venue dining room server training

EDUCATION/WORKING KNOWLEDGE:

 Previous hospitality experience.

 Previous dining room experience.

 Previous experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable  individuals with disabilities to perform essential job functions

 Ability to write and verbally communicate

 Must have good positive energy throughout the day

 Must be able to print legibly for team members, management, and guests to read

 Must be able to kneel, bend, and stand for extended periods of time

 Must be able to move quickly 

 Must be able to push and lift up to 50 lbs.

 Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

 Exposure to hot kitchen elements or cleaning materials

 May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

 Exposure to cleaning materials

 May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

 Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

 Maintain a professional, neat, and well-groomed appearance adhering to Company standards

 Must be effective as part of a team; ability to interact with internal and external customers, managers, and coworkers in a professional, courteous manner

 Ability to maintain confidentiality

 Ability to handle a fast-paced, busy, and somewhat stressful environment