Model Beverage Runner at TAO Beach Dayclub

Supports servers to ensure fast and efficient table service and maintain standards of guest tables and areas. Interacts with the guests, fellow employees, and supervisors in a polite, courteous, and hospitable manner to ensure an exemplary experience.  Works efficiently while maintaining a positive attitude and body language to deliver superior guest service at all times.  Markets the venue and its events as well as other company venues and events as designated.

• Portray a positive and professional attitude.
• Anticipate and accommodate all guest needs.
• Required to communicate and partner with the server for any allergy or dietary restrictions for each guest.
• Possess in-depth knowledge of all food/beverage menus and general information about our venues.
• Possess general knowledge of all retail merchandise (where applicable).
• Ensure proper delivery and presentation of all food, beverage, and amenity items.
• Complies with Department of Health standards.
• Complies with all Tao Group Hospitality safety codes and standards.
• Complies with all company and departmental policies and procedures.
• Complies with departmental appearance standards and uniform guidelines
• Ensures the maintenance, general cleanliness, and orderliness of the tables, and surrounding areas.
• Immediately reports to management low levels of inventory of all table service items.
• Learns and performs proper use of all beverage soda systems.
• Assists the servers to ensure a high level of quality and speedy service.
• Reports all breakage, and damage of equipment, the facility, or furniture immediately to management.
• Informs management of any irregularities, incidents, guest complaints or other disputes.
• Properly set up floor and side stations, perform side-work and other opening/closing procedures as directed by management, including:
  • Ensure all tables and chairs/banquettes are clean and free of debris
  • Sets tables with proper settings
  • Stocks side-stations with prescribed supplies              
  • Performs opening side-work as prescribed
  • Performs closing side-work as prescribed
• Attends and participates in daily pre-service meetings.
• Participates in any training sessions or departmental meetings.
• Participates in Marketing the company’s venues and events, including but not limited to social media posts and posing for venue and marketing photographers to appear in marketing, publicity, or media materials.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Model Beverage Runner training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience
• Experience in a high-volume restaurant/nightclub/dayclub/lounge.
• 21+ years of age (Nightlife/Daylife requirements)

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to bend, kneel, and/or stand for extended periods of time
• Must be able to move quickly
• Must be able to push, carry and lift up to 100 lbs.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Work indoors and/or outdoors, exposed to hot and or cold surfaces, steam and wet floors
• Must be able to tow (push or pull) and carry as necessary
• Must be able to twist, turn, balance, stoop, kneel, crouch, reach, bend and climb as necessary
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to focus in varied lighting degrees
• May work in in small areas and varying conditions of noise level, temperature, lighting and air quality
• Exposure to hot kitchen elements or cleaning materials 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment