General Manager at Union Square Cafe

Union Square Cafe’s seasonal cuisine draws inspiration from the kitchens and tables of Italy, France, and Northern California. Union Square Café—the flagship business that launched Union Square Hospitality Group—has been one of the country’s most beloved restaurants for more than 35 years. In our second home on 19th Street, Union Square Café embodies the heartfelt passion and generosity that has been the restaurant’s calling card since we opened in 1985. Designed by Rockwell Group, our new home preserves the restaurant’s signature charm, intimacy, and familiarity in a fresh, contemporary dining environment. Union Square Café has won five James Beard Awards and earned Zagat Survey’s #1 ranking as New York’s Most Popular Restaurant an unprecedented nine times. 

Who you are:

The General Manager is responsible for driving operational excellence and ensuring a superior guest experience through excellent hospitality and service. The General Manager partners with the Director of Operations and Executive Chef to set, meet, and exceed the goals of the business by ensuring alignment with the mission and goals of the business and the vision and core values of Union Square Hospitality Group. The General Manager must possess strong leadership skills, a friendly yet competitive spirit, and a passion for hospitality, building high-performing teams, and delivering hospitality to all stakeholders.

What you'll do: 

• Lead the management team and team members in delivering consistent, memorable moments of hospitality for our guests while championing a culture of Enlightened Hospitality
• Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and strengthen a devoted base of regulars
• Consistently offers positive and constructive feedback to drive a high-performing team dedicated to hospitality, excellence, and achievement of business goals
• Fosters a close partnership with the Executive Chef and kitchen management team, ensuring alignment on business goals and initiatives
• Provides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for all
• Consistently looks for internal and external opportunities to build our growing team in alignment with our goals of diversity, inclusion, and belonging
• Balance day-to-day operational and administrative responsibilities with excellence, using sound judgement to make decisions that are best for both the short term and long-term health of the business  
• Builds an infrastructure and foundation for operational excellence through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible
• Act as a partner to Home Office departments, leveraging subject matter expertise to ensure alignment and support roll outs, training, and communication of company-wide initiatives 
• Builds trusting relationships with other USHG Leaders to foster communication, collaboration, support, and sharing of best practices for well-informed decision making

What we need from you:

• 5+ years of leadership experience in restaurants and hospitality
• Bachelor’s degree preferred, but not required
• Proficient knowledge of systems and processes in restaurant management
• Strong business and financial acumen
• English fluency and Spanish knowledge preferred

What you’ll get from us:

• Annual salary of $110,000 - $130,000 plus bonus potential*
• Comprehensive Medical, Dental, and Vision insurance
• Paid Time Off to support you with an active life outside of work
• Paid Parental Leave
• Life Insurance
• Flexible Spending Options (health care, dependent care, transit & parking)
• Employee Assistance Program to support overall mental wellbeing
• Exclusive access to primary care, mental health, and other healthcare services through Radish Health
• Annual dining credit and 51% dining discount throughout the USHG family of restaurants
• Matched 401(k) to help you invest in your future
• Access to the USHG HUGS Employee Relief Fund

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

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