Front Desk Clerk at The Westin Buffalo

The Opportunity 

Delaware North Parks and Resorts is hiring friendly, outgoing, and customer-service focused full-time and part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York.

Minimum pay rate: $16.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

At The Westin Buffalo, we care about our associates’ professional and personal wellbeing. Whether you are looking for full time work or looking to work 1+ days per week, the Westin the is the place for you!

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities 

• Provide excellent customer service.
• Greet and register guests via a centralized registration system.
• Coordinate with housekeeping department as needed.
• Handle cash and credit card transactions; maintain accurate paperwork as it relates to front office operations.
• Resolve small issues as they arrive for guest.
• Check and balance the daily figures, post room and tax charges on guest accounts.
• Deliver items to guests as needed.
• Perform other duties as assigned.

Qualifications 

• Having weekend availability is required.
• Previous customer service experience preferred.
• Good interpersonal communication skills in person and by phone.
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors.

Physical Requirements 

• Stand and walk for extended periods of time.
• Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.

Shift Details 

1st Shift
2nd Shift
Holidays
Weekends
Varies

Who We Are 

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.