Fountain Worker at Luchini Las Vegas

Greets guests, answers phone calls, and receives funds from customers.  Completes cash, check, or credit-card charge transactions.  Counts money to verify amounts and issues receipts for funds received. Works in an efficient manner in a high-volume restaurant atmosphere. Works in a professional manner while maintaining a positive attitude and delivering superior Guest service at all times.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Greet Guest’s promptly, courteously, and in a timely, friendly manner with an upbeat attitude
• Respond to Guest inquiries and requests in a courteous and polite manner
• Anticipate Guest needs
• Provide Guest’s with information and directions
• Refers all unusual requests to Manager for proper handling
• Adhere to all The Company Standard Operating Procedures 
• Maintain all The Company Sequence of Service Standards
• Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable
• Collect money, while following all proper cash handling and comp procedures
• Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests
• Pack and complete order as per guests' preference with any necessary condiments
• Properly label and date products per safety and sanitation procedures
• Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc.
• Provide information to Guests regarding our venues, menus, and pricing
• Recognize and cultivate regular Guests and repeat business
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Report any incidents of theft, vandalism, or violations
• Processes all payments including room charges, cash, credit card, comps, etc.
• Respond to Guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude
• Ability to communicate in English with Guests and co-workers
• Keep the area clean and free of debris throughout shift
• Keep area organized
• Ensure nightly/weekly and opening/running/closing duties are completed
• Record and report any equipment failure and/or safety hazards to a Manager immediately 
• Maintain Company Safety and Sanitation Standards
• Clean all spills and waste immediately
• Disposes trash in designated receptacles
• Prepare Guest checks through POS terminal functions
• Process Guest payment by cash, credit card, venue comps, and all other appropriate tender types
• Ability to perform basic math skills
• Obtain and return issued bank each day, count the bank and ensure it balances
• Responsible to ensure accurate accounting of all cashier monies
• Prepare the proper reporting forms for the day with name, date, shift, and outlet
• Stock cashier station with proper supplies
• Responsible for following proper checkout procedures
• Interact and entertain Guests in a professional, cordial and exemplary manner
• Assist all other team members as needed
• Create and maintain a SENSE OF URGENCY
• Appear in uniform for all shifts and promotional activities at scheduled time 
• Performs other job-related duties as assigned 
• Inform Management of any complaint, comments, or incident
• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue cashier training

EDUCATION/WORKING KNOWLEDGE:

• 1 years’ experience in hospitality working in a high-volume venue
• 21+ years of age 
• POS systems
• Guest relations
• Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment
• Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators and coolers, slicers and beverage machines
• Knowledge of health, safety and sanitation regulations

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE 

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to bend, kneel, and/or stand for extended periods of time
• Must be able to move quickly 
• Must be able to push and lift up to 50 lbs.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner