Event Sales Manager at TAO Restaurant

The position of Event Sales Manager is responsible for maximizing the restaurant and nightlife/ lounge space to meet/exceed sales goals in Chicago, Illinois. The position will solicit, negotiate, and book new and repeat business by doing outside sales calls, mailings, networking, etc. providing sales and service of clients from the time of booking to the actual events. Responsible for ensuring all events, conform to the client’s desired specifications by planning and coordinating all the event’s activities. Supports the operational aspects of business booked and exhibits exemplary guest service.

• Targets small groups, social, and corporate, for Restaurant and Nightlife portfolio in Chicago
•  Respond to incoming leads with heavy emphasis on proactive solicitations and account saturation 
•  Consult with clients to determine the objectives and requirements for events; plans and assist with executing all events, including coordinating services, such as catering, signage, displays, special needs requirements, facilities, and event security 
• Handle all group details once made definite by client and branded location management including the food and beverage program, menu selections, estimated and actual food and beverage revenue and set up requirements for food and beverage functions through group departure 
• Proactively identifies, qualifies and solicits new business to achieve personal and company goals 
• Prepare and send out formal written proposals based on client’s specifications that will yield the highest rate of return on investment. Effectively handles objections and closes business 
• Assign group function space effectively to maximize revenue opportunities 
• Meet & greet clients, conduct site inspections, promote facilities and services 
• Ensure that all pertinent aspects of solicitation and closing are complete and documented 
• Maintain established customer relations and generate new relationships during event 
• Develop efficient event systems for events on-site or off-site, including site visits 
• Ensure the following items are properly maintained: TripleSeat, menus, information packets, tasting sessions, standard guest emails, terms and conditions, manager/chef briefs, costing/proposal documents, REOs, briefing sheets, function forecasting, filing, and follow-up systems. Confers with event/banquet staff to coordinate event details 
• Ensure all events are accurately costed and deliver profit at company-agreed margins 
• Service the event to ensure client satisfaction and resolution of any problems that arise 
• Manage the billing process for events by reviewing invoices/contracts for accuracy and approving payment; prepares department and vendor invoices and contracts 
• Participate in departmental meetings, Special Event Order readings, and other meetings as assigned 
• Assist and/ or complete additional tasks as assigned

• High School Diploma Required or equivalent/College Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
• Minimum of three (3) years’ experience in catering sales/banquet management in restaurant, nightclub, hotel, and/or special event sales
• Strong knowledgeable of the practices and procedures of the food and beverage, hospitality, and catering businesses 
• Working knowledge of sanitation standards, health department regulations, and liquor laws 
• Knowledge of wine trends and characteristics 
• Preferred knowledge of Tripleseat, OpenTable, and other relevant software 
• Proficient in Windows Microsoft Office, POS systems, and Oracle knowledge preferred
• 21+ years of age

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States) 
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment