Event Operations Manager at Manhatta

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.

Who you are: 

The Event Operations Manager is responsible for overseeing the execution of all private events hosted at Manhatta. The ideal candidate is comfortable working in a fast-paced environment and has the clarity of mind to simultaneously manage multiple events in a graceful manner.

What you’ll do:

• Consistently deliver a culture of Enlightened Hospitality to guests and team members
• Lead the execution of all events in the Manhatta space, ensuring alignment and clear communication between all teams and all details are in place well advance of the event date
• Develop and maintain positive guest relationships by ensuring hospitality in all interactions, quick follow-up and follow through on inquiries and requests, and by serving as the main point of contact on the day of the event
• Ensure that all materials and F&B products required to execute events are in-house, accessible, and in good condition
• Accurately account for event sales in POS system, communicate discrepancies with sales team and accounting team
• Implement and maintain private dining steps of service by leading training and ongoing education for all team members and providing coaching and guidance, ensuring that pathways for growth and development are attainable for all
• Anticipate staffing needs within a 2-week lead time in collaboration with the event sales team and scheduling manager
• Have the ability to perform as host, expeditor, bartender, and managerial duties at any given point throughout the course of an event
• Remain current and compliant with the correct HR practices and policies and ensure DOL/Health Department compliance as it pertains to the operation
• Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success

What we need from you:

• Previous experience leading events in a similar setting
• Hospitality Degree or equivalent expertise gained from time on the job
• Strong Understanding of Microsoft Office Suite (Excel, Word, Outlook, Power Point)
• Involves standing most of the time. May involve reaching with arms and hands, bending and stooping.  May include lifting and moving objects of 20lbs or more.

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As an Events Operations Manager, you’ll enjoy:

• Competitive pay and bonus potential: Annual compensation of $70,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Investing in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants 
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones 
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

 

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors. 

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.