Cocktail Server at TAO Restaurant

POSITION SUMMARY:
Actively takes orders, conducts full and complete beverage/food service, and monitors guests’ lounge/bar experience. Interacts with the lounge/bar guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate all needs of the guests.
• Provide professional and exceptional service.
• Present menus, answer questions, and make suggestions for all beverage and food items.
• Inform guests of all food and beverage specials, with prices.
• Solicit any allergy or dietary restrictions from each guest.
• Accurately enter all orders into the POS system.
• Ensure the delivery of all food and beverage to the guests.
• Maintain general cleanliness of assigned stations and the entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers, and be a team player.
• Possess in-depth knowledge of all food and beverage menus and the company.
• Serve all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Follow all company procedures when providing bottle service.
• Follow proper cash/payment card procedures.
• Comply with Department of Health and company sanitation standards.
• Accurately complete all end-of-shift financial procedures.
• Communicate the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
• Properly set up cocktail lounge/bar and side stations, perform side-work and other opening/closing procedures as directed by management, including:
• Ensure all lounge furniture is clean and free of debris
• Set tables with proper settings
• Stock side-stations with prescribed supplies
• Perform opening & closing side-work as prescribed
• Report all breakage and damage of equipment or furniture immediately to management
• Attend and participate in daily pre-service meetings.
• Attend and participate in any training sessions or departmental meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portray a positive and professional attitude.
• Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Work as part of a team and provide help and support to all team members.
• Assist and/or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue cocktail server training
• Alcohol Awareness Certification
• Food Handling Certificate

EDUCATION / WORKING KNOWLEDGE:

• Previous hospitality experience
• Previous cocktail and/or floor server experience
• Experience in a high-volume restaurant/nightclub/lounge

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to kneel, bend, and stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 50 lbs.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• Exposure to hot kitchen elements or cleaning materials
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment