Evening Guest Service Agent at The Westin Buffalo

The Opportunity 

Delaware North Parks and Resorts is searching for a full-time or part-time Guest Services Representative to join our team at The Westin Buffalo in Buffalo, New York. In this role you will resolve situations and complaints using knowledge, experience, and good judgment in order to provide excellent service to all our guests.

shift time:
6:00 PM - 2:30 AM

Pay

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

$16.00 - $16.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits at the Westin Buffalo

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Responsibilities 

• Promptly answer phone calls, politely greet callers with a positive, clear voice andprovide superior service to all guest requests and issues received with the goal of addressing and resolving any problems in an efficient and timely manner.
• Remain calm and composed during difficult situations, especially during periods of high-volume guest activity.
• Be a source of information to guests on various matters such as transport, restaurant advice, and adventures to explore.
• Process guest payments.
• Other duties as assigned.

Qualifications 

• Math skills needed to complete accurate calculations.
• Proficient computer skills.
• Detail oriented and ability to multi-task.
• Experience in a hotel or lodging environment and use of a property management system (Opera, PMS, Lightspeed, etc.) preferred.
• Experience in a call-center setting is helpful.

Physical Requirements 

• Ability to sit and continuously perform essential job functions in confined spaces.

Shift Details 

Evening shift
Overnight
Holidays
Weekends

Who We Are 

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.