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Cocktail Server at Highlight Room

Full Time | Hourly
Date Posted:

Position Summary: Actively takes orders, conducts full and complete beverage/food service, and monitors guests’ lounge/bar experience.  Interacts with the lounge/bar guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

 

Duties and Responsibilities: including but not limited to

 

  • Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
  • Anticipate and accommodate all needs of the guests.
  • Provides professional and exceptional service.
  • Presents menus, answers question and makes suggestions for all beverage and food items.
  • Informs guests of all food and beverage specials, with prices.
  • Required to solicit any allergy or dietary restrictions from each guest.
  • Accurately enters all orders into the POS system.
  • Ensures the delivery of all food and beverage to the guests.
  • Maintain general cleanliness of assigned stations and entire venue.
  • Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
  • Possesses in-depth knowledge of all food and beverage menus, and the company.
  • Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
  • Follows all company procedures when providing bottle service.
  • Follows proper cash/payment card procedures.
  • Complies with Department of Health and company sanitation standards.
  • Accurately completes all end-of-shift financial procedures.
  • Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
  • Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
  • Ensures all lounge furniture is clean and free of debris
  • Sets tables with proper settings
  • Stocks side-stations with prescribed supplies
  • Performs opening & closing side-work as prescribed
  • Reports all breakage, damage of equipment or furniture immediately to management.
  • Attends and participates in daily pre-service meetings.
  • Attends and participates in any training sessions or departmental meetings.
  • Learn by listening, observing other team members and sharing knowledge while leading by example.
  • Portrays a positive and professional attitude.
  • Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments
  • Works as part of a team and provides help and support to all team members.

 

Training Requirements:

  • Tao Group Hospitality in-venue cocktail server training, Alcohol Awareness Certification, Food Handling Certificate.

 

Minimum Education and Qualifications:

  • Previous hospitality experience.
  • Previous cocktail and/or floor server experience.
  • Experience in a high-volume restaurant/nightclub/lounge.

 

Physical Demands and Work Environment:

  • Must be able to stand, lift and bend for extended periods of time.
  • Must be able to bend and lift to 50 lbs.
  • Role may include job duties or tasks requiring repetitive motion.
  • Exposure to hot kitchen elements or cleaning materials.
  • Must be able to work and remain focused in a fast-paced and ever-changing environment.
  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.
Highlight Room

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  • Bartender
  • Busser
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