Cafe Supervisor at Marquis Restaurant

Who you are:

The Café Supervisor, in collaboration with the General Manager, will work closely with the team to drive service each day and inspire team members to work together and hold one another accountable to the standards set by the GM. The Supervisor is responsible for offering warm hospitality to our guests and employees and is expected to have expert level knowledge of all menu items.

What you'll do:

• Work with a sense of urgency and attention to detail at all times
• Effectively communicate with all team members throughout service
• Interact with genuine hospitality when speaking to vendors and guests and cultivate relationships with regulars
• Ensure excellent maintenance of storage areas and shared spaces in the facility
• Get the store ready for daily service, including set-up of all stations; and for breakdown of all stations and deep cleaning at the end of the service
• Understand proper steps of service and consistently executes them with efficiency and grace while maintaining a sense of urgency throughout the service
• Demonstrate expertise on all things espresso, including dialing in, pulling a perfect shot consistently, latte art skills, cleaning and shutting down espresso station at the end of the service
• Responsible for menu updates in digital systems including daily updates of item counts and 86's
• Guide guests through relevant allergies/restrictions with awareness of possible and impossible accommodations
• Stays up to date on all menu changes and demonstrates extensive knowledge of the preparation of menu items
• Demonstrates deep knowledge of Department of Health (DOH) standards

What we need from you:

• 1+ years of experience in Cafés
• NYCDOH Food Handlers License
• Strong verbal and written communication skills, ideally in two or more languages
• Able to accommodate a flexible schedule
• Able to stand for long periods of time
• Able to lift 50 pounds

What you'll get from us:

• Hourly rate of $25/hr
• Comprehensive Medical, Dental, and Vision insurance
• Paid Time Off to support you with an active life outside of work
• Paid Parental Leave
• 51% dining discount throughout the USHG family of restaurants
• Flexible Spending Options (health care, dependent care, transit & parking)
• Employee Assistance Program to support overall mental wellbeing
• Exclusive access to primary care, mental health, and other healthcare services through Radish Health
• Matched 401(k) to help you invest in your future
• Generous Employee Referral Program
• Access to the USHG HUGS Employee Relief Fund