Busser at The Fleur Room

POSITION SUMMARY: 
Assists Floor & Cocktail Servers in steps of guest service, and resets tables in a speedy, professional, and effective manner. Interacts with the dining room/lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
 Anticipate and accommodate the needs of the guests.
 Maintain the general cleanliness and orderliness of the tables.
 Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers, and chefs.
 Deliver, fill, and re-fill water, as requested by guests and/or directed by servers.
 Clears and resets tables, and cleans table area, including banquettes, during service.
 Helps ensure guest satisfaction through active participation in service.
 Maintain general cleanliness of stations and the entire venue.
 Complies with Department of Health and company sanitation standards.
 Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including: 
o Responsible for making sure all tables and chairs/banquettes are clean and free of debris
o Sets tables with proper settings
o Wipes down chairs, tables, and banquettes
o Stocks side-stations with prescribed supplies
o Performs opening side-work as prescribed
o Performs closing side-work as prescribed
 Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).
 Reports all breakage, and damage of equipment or furniture immediately to management.
 Attends and participates in daily pre-service meetings.
 Attends and participates in any training sessions or departmental meetings.
 Learn by listening, observing other team members, and sharing knowledge while leading by example.
 Portrays a positive and professional attitude.
 Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
 Works as part of a team and provides help and support to all fellow team members.
 Assist and/ or complete additional tasks as assigned.

TRAINING REQUIREMENTS:
 Tao Group Hospitality in-venue busser training

EDUCATION/WORKING KNOWLEDGE:
 Previous hospitality experience.
 Previous busser experience.
 Previous Experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team memberencounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
 Ability to write and verbally communicate
 Must have good positive energy throughout the day
 Must be able to print legibly for team members, management, and guests to read
 Must be able to kneel, bend, and stand for extended periods of time
 Must be able to move quickly 
 Must be able to push and lift up to 50 lbs.
 Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
 May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
 Exposure to cleaning materials
 Exposure to hot kitchen elements or cleaning materials.
 May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
 Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
 Maintain a professional, neat, and well-groomed appearance adhering to Company standards
 Must be effective as part of a team; ability to interact with internal and external customers, managers, and coworkers in a professional, courteous manner
 Ability to maintain confidentiality
 Ability to handle a fast-paced, busy, and somewhat stressful environment