POSITION SUMMARY:
Assists maître d’ with checking in and managing the seating of all guests, both reservations and walk-ins. Acknowledges and
interacts with the restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure
gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Anticipate and accommodate the needs of the guests.
Maintains the general cleanliness of the entrance area and the entire venue.
Complies with Department of Health and company sanitation standards.
Actively takes and processes reservations for guests.
Assists with incoming calls and answering guest questions.
Strategically helps to plot reservations and accommodate walk-ins to ensure a smooth shift.
Provide dining room team with initial table set-up.
Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by
management, including:
o Ensures all appropriate menus are printed and ready for service.
o Makes sure all menu books are organized with current menus.
o Performs opening side-work as prescribed.
o Performs closing side-work as prescribed.
Reports all breakage, and damage of equipment or furniture immediately to management.
Attends and participates in daily pre-service meetings.
Participates in any training sessions or departmental meetings.
Learn by listening, observing other team members, and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Works as part of a team and provides help and support to all fellow team members.
Assist and/ or complete additional tasks as assigned.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member
encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential job functions
Ability to write and verbally communicate
Must be able to move quickly
Must be able to push and lift up to 50 lbs.
Must be able to kneel, bend, and stand for extended periods of time
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends
upon the guest volume
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working Environment
Exposure to hot kitchen elements or cleaning materials
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and coworkers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
DISCLAIMER:
This job description is a summary of duties, which you are expected to perform in your assignment. It is by no means an allinclusive list but is merely a broad guide to expected duties. As a team member, you should understand that a job description
is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, team
members may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at
all scheduled training sessions and meetings is required. Also, at the request of management, any team member may be asked
and expected to perform additional duties, responsibilities, or projects without notice.
I have read the qualifications and requirements of the position of Wing. To the best of my knowledge, I believe that I can
perform these duties.