Server at LAVO Italian Restaurant
POSITION SUMMARY:
Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ dining experience. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Anticipate and accommodate the needs of the guests.
Maintain general cleanliness of assigned stations and the entire venue.
Provides professional and exceptional service.
Presents menus, answers questions, and makes suggestions for all food and beverage items.
Informs guests of all food and beverage specials, with prices.
Required to solicit any allergy or dietary restrictions from each guest.
Accurately enter all orders into the POS system and follow proper cash/payment card procedures.
Ensures the delivery of all food and beverage to the guests.
Follow supervisor’s instructions, communicate with and support co-workers while being a team player.
Possesses in-depth knowledge of all food and beverage menus and the company.
Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
Complies with Department of Health and company sanitation standards.
Works as part of a team and provides help and support to all fellow team members.
Accurately completes all end-of-shift financial procedures.
Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
Properly sets up floor and other opening/closing procedures as directed by management, including:
Ensures all tables, chairs and banquettes are clean and free of debris
Sets tables with proper settings
Wipes down chairs, tables, and banquettes
Stocks side-stations with prescribed supplies
Performs opening side-work as prescribed
Performs closing side-work as prescribed
Reports all breakage and damage of equipment or furniture immediately to management
Attends and participates in daily pre-service meetings.
Attends and participates in any training sessions or departmental meetings.
Learn by listening, observing other team members, and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Works as part of a team and provides help and support to all fellow team members.
Assist and/or complete additional tasks as assigned.
TRAINING REQUIREMENTS:
Tao Group Hospitality in-venue dining room server training
EDUCATION / WORKING KNOWLEDGE:
Previous hospitality experience
Previous dining room experience
Previous experience in a high-volume restaurant/nightclub/lounge
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Ability to write and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for team members, management, and guests to read
Must be able to kneel, bend, and stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 50 lbs.
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
Exposure to hot kitchen elements or cleaning materials
May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and coworkers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
