Highlight Room Los Angeles at Dream
The Security Officer provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The Security Officer works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. The role sets the standard for venue Security through on-the-job interaction and demonstration
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Provides security and protection for our guests, employees, and company property
Check guest ID at the door
Maintain up-to-date knowledge on identification types/feels/textures
Maintain up-to-date knowledge of “persons of interest” who may be denied entrance into our venue or past employees who have been 86’ed from the venue
Maintain up-to-date knowledge of VIP customers/clients as well as hotel executives
Inform management of any complaint, comments, or incident
Appear in the dress code for all shifts at your scheduled time
Alert and get approval for any and all breaks, leave of rotation, or duties which you cannot perform at the time they were assigned to you
Be attentive to all company-related events and upcoming venues and changes
Keep a proper and professional appearance and attitude
Maintain and promote a friendly atmosphere for customers and staff
Comply with added hours or time frame after a scheduled shift as needed
Circulate among guests and employees to preserve order and protect property
Administer first aid and assist injured guests or employees
Ensure that proper authorities are contacted
Upholds law and order in the hotel in conjunction with local law enforcement
Administers first aid and assists injured guests or employees
Ensures that proper authorities are contacted
Remains alert for any suspicious persons or activities
Reports any safety hazards immediately to Maintenance and/or Management
Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations
Follows radio communication procedures and corresponding codes
Reacts professionally and rationally in emergency and pressure situations
Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately
Follows the established procedures for escorting and assisting necessary employees to cash control
Communicates professionally with all management
Promotes and practices safety awareness and behavior, adhering to all safety standards
Directs emergency vehicles when called upon
Assists and/ or completes additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
2 years of Security experience or 3 years of Hospitality experience preferred
Proof of eligibility to work in the United States
Valid Driver’s License
21+ years of age
Maintain a professional, neat and well-groomed appearance adhering to Company standards
Possession of or the ability to possess all state required work cards for the position
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
SECURITY
Excellent written and verbal communication skills required
Ability to keep an open and objective view
Ability to maintain composure and stay focused
Must have strong problem-solving skills
Ability to write reports, business correspondence, and procedure manuals
Ability to work under pressure
Must have good positive energy throughout the day
Must be able to read and print legibly
Must be able to sit and/or stand for extended periods of time
Must be observant and quick to respond to various situations
Must be able to move quickly
Must be able to push and lift up to 50 lbs.
Small to Medium office environment
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
