Guestlist Moderator at Hakkasan Nightclub

The Guestlist Moderator facilitate guest's entry into the venue by verifying their reservations and allowing access to the venue. This position serves as a liaison between promotions, VIP services, and guests. Maintain crowd control, prevent theft and discourage altercations in a high-volume nightclub atmosphere by notifying security as needed. Work in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Keep informed of door/pricing changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Remain alert for any suspicious persons or activities
• React professionally and rationally in emergency and pressure situations
• Identify intoxicated, disorderly, or insubordinate guests and reports them to Security
• Communicate professionally with all management from Host Hotel/Casino
• Assist all Guests with entry to the venue
• Maintain professionalism at the work place and with co-workers and patrons
• Attentive to all company related events and upcoming venues and changes
• Maintain a proper and professional appearance and attitude
• Maintain and promotes a friendly atmosphere for customers and co-workers
• Provide customers with information and directions
• Inform management of any complaints, comments, or incidents
• Perform all prior arrangements to be ready to start at scheduled in time and also completes all necessary duties by end
• Accurately assess number of group then cross off guest list and hand out ticket accordingly
• Constantly pays attention to surroundings and to customers
• Assist and/ or completes additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE: 

• i.e. High School Diploma Required or equivalent / Bachelor’s Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field 
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred 
• 21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE 

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write and verbally communicate 
• Must have good positive energy throughout the day 
• Must be able to print legibly for Team Members, management, and guests to read 
• Must be able to stand for extended periods of time 
• Must be able to move quickly  
• Must be able to push and lift up to 50 lbs. 
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Exposure to cleaning materials 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 
• Ability to maintain confidentiality 
• Ability to handle a fast-paced, busy, and somewhat stressful environment