Event Server at The Gallery New York

Join the NYC Events team! 

The Event Server actively interacts with guests, conducts full and complete food and beverage service, and monitors guests’ experience.  Interacts with guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.

• Anticipate and accommodate the needs of the guests.
• Provides professional and exceptional service.
• Understands how to properly execute all event formats.
• Reviews and understands all aspects of the BEO.
• Knowledge of all allergies and dietary restrictions for the event.
• Ensures the delivery of all food and beverage to the guests.
• Maintain the cleanliness of the events space and the entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers while being a team player.
• Possesses in-depth knowledge of all food and beverage being served, the venue and the company.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Complies with Department of Health and company sanitation standards.
• Communicates the needs of the guests to Banquet and Heart-of-House support staff, managers and chefs.
• Properly sets-up event stations and performs other opening/closing procedures as directed by management, including: 
• Stocks stations with prescribed supplies      
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue event server training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience.
• General knowledge of wine and spirits.
• Experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE 

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate
• Must be able to move quickly
• Must be able to push and lift up to 50 lbs.
• Must be able to stand for extended periods of time
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Exposure to hot kitchen elements or cleaning materials
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment