Coatcheck at Beauty & Essex
Tao Group Hospitality offers competitive benefits for all part-time team members such as:
Part-time team members who meet the requirements are eligible for:
State Applicable Time Off
Pet Insurance
401(k) Retirement Program with Employer Match
Employee Assistance Program
TAO Savings Marketplace
Employee Discounts and much more!
POSITION SUMMARY:
The Coat Check Attendant is required to provide speedy and accurate service to our guests when handling their personal belongings in a fast paced restaurant environment. The coat check attendant is friendly while dealing with guests, answers questions and tenders checks in a timely, accurate and efficient manner in a high volume restaurant. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.
GUEST SERVICE REQUIREMENTS:
-Provide a friendly, personal demeanor and a willingness to interact
-Provide professional Guest service
-Commits self to the below listed Company values, and acknowledges dedication to providing excellent Guest service for our Guests and our internal team, at all times.
-Proudly delivers a quality Guest experience in a fun and friendly atmosphere.
SAFETY REQUIREMENTS:
-Ability to work safely and prevent personal injury
-Commitment to the safety of fellow co-workers and our Guests, and the ability to demonstrate that commitment through daily actions
-Maintain COMPANY safety and sanitation standards
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
GUEST SERVICE/COMMUNICATIONS
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
−Hangs and organizes coats and other guest belongings within the designated order system
−Records and maintains guests checked-in belongings through a ticketing system
−Responsible for control of coat check tickets and proper care and custody of guest garments
−Returns personal belongings to guests in an orderly and efficient manner
− Respond to Guest inquiries and requests in a courteous and polite manner
− Refers all unusual requests to Manager for proper handling
− Processes all payments including room charges, cash, credit card, comps etc
− Anticipate Guest needs
− Adhere to all COMPANY Standard Operating Procedures
− Maintain all COMPANY Sequence of Service Standards
− Greet all Guests promptly, with a friendly and upbeat attitude
− Provide information to Guests regarding our venues, menus and pricing
− Recognize and cultivate regular Guests and repeat business
− Maintain line of sight/atmosphere control by circulating through your work area throughout shift
− Ability to communicate in English with Guests and co-workers
−Provide Guests with information and directions
RESPONSIBILITIES / TEAMWORK / DEPARTMENT
−Related duties as assigned based on extensive experience working in a restaurant.
− Assist all other team members as needed
− Create and maintain a SENSE OF URGENCY
− Appear in uniform for all shifts and promotional activities at scheduled time
−Performs other job related duties as assigned
− Present an alluring and attractive image to further the overall theme of the club
−Inform management of any complaint, comments or incident
− Ability to create and maintain service rapport through Company Corporate philosophy
