Coat Check Attendant at JEWEL Nightclub

The Coat Check Attendant provides speedy and accurate service to our guests when handling their personal belongings in a fast-paced pool / nightclub environment. The Coat Check Attendant is friendly while dealing with guests, answers questions and tenders checks in a timely, accurate and efficient manner in a high-volume pool / night club atmosphere. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Hangs and organizes coats and other guest belongings within the designated order system
• Records and maintains guests checked-in belongings through a ticketing system
• Responsible for control of coat check tickets and proper care and custody of guest garments
• Returns personal belongings to guests in an orderly and efficient manner
• Respond to Guest inquiries and requests in a courteous and polite manner
• Refers all unusual requests to Manager for proper handling
• Processes all payments including room charges, cash, credit card, comps etc
• Anticipate Guest needs
• Adhere to all company SOPs
• Maintain all company service sequence standards
• Greet all Guests promptly, with a friendly and upbeat attitude
• Provide information to Guests regarding our venues, menus and pricing
• Recognize and cultivate regular Guests and repeat business
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Ability to communicate in English with Guests and co-workers
• Provide Guests with information and directions

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma Required or equivalent
• Proof of eligibility to work in the United States
• 0-3 years of experience in hospitality working in a high volume restaurant
• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to Company standards
• Possession of/or ability to possess a valid NV Alcohol awareness card and NV Health Card

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE 

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write and verbally communicate 
• Must have good positive energy throughout the day 
• Must be able to print legibly for Team Members, management, and guests to read 
• Must be able to stand for extended periods of time 
• Must be able to move quickly  
• Must be able to push and lift up to 50 lbs. 
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Exposure to cleaning materials 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 
• Ability to maintain confidentiality 
• Ability to handle a fast-paced, busy, and somewhat stressful environment