Coat Check Attendant at JEWEL Nightclub
POSITION SUMMARY:
The Coat Check Attendant is required to provide speedy and accurate service to our guests when handling their personal belongings in a fast paced pool / nightclub environment. The coat check attendant is friendly while dealing with guests, answers questions and tenders checks in a timely, accurate and efficient manner in a high volume pool / night club atmosphere. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.
GUEST SERVICE REQUIREMENTS:
- Provide a friendly, personal demeanor and a willingness to interact
- Provide professional Guest service
- Commits self to the below listed Company values, and acknowledges dedication to providing excellent Guest service for our Guests and our internal team, at all times.
- Proudly delivers a quality Guest experience in a fun and friendly atmosphere.
SAFETY REQUIREMENTS:
- Ability to work safely and prevent personal injury
- Commitment to the safety of fellow co-workers and our Guests, and the ability to demonstrate that commitment through daily actions
- Maintain COMPANY safety and sanitation standards
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Guest Service / Communications
- Hangs and organizes coats and other guest belongings within the designated order system
- Records and maintains guests checked-in belongings through a ticketing system
- Responsible for control of coat check tickets and proper care and custody of guest garments
- Returns personal belongings to guests in an orderly and efficient manner
- Respond to Guest inquiries and requests in a courteous and polite manner
- Refers all unusual requests to Manager for proper handling
- Processes all payments including room charges, cash, credit card, comps etc
- Anticipate Guest needs
- Adhere to all COMPANY Standard Operating Procedures
- Maintain all COMPANY Sequence of Service Standards
- Greet all Guests promptly, with a friendly and upbeat attitude
- Provide information to Guests regarding our venues, menus and pricing
- Recognize and cultivate regular Guests and repeat business
- Maintain line of sight/atmosphere control by circulating through your work area throughout shift
- Ability to communicate in English with Guests and co-workers
- Provide Guests with information and directions
CASH HANDLING
- Prepare Guest checks through POS terminal functions
- Process Guest payment by cash, credit card, venue comps and all other appropriate tender types
- Obtain and return issued bank each day, count the bank and ensure it balances
- Prepare the proper reporting forms for the day with name, date, shift and outlet
- Stock Coat Check Attendant station with proper supplies
- Responsible for following proper check out procedures
MARKETING / PROMOTIONS
- Focuses on the development of a personal clientele list
- Markets HK Group venues on personal viral social media
- Marketing and promoting venue specific events both on property
CLEANLINESS
- Keep area clean and free of debris throughout shift
- Keep area organized
- Ensure nightly/weekly and opening/running/closing duties are completed
- Record and report any equipment failure and/or safety hazards to a manager immediately
RESPONSIBILITIES / TEAMWORK / DEPARTMENT
- Related duties as assigned based on extensive experience working in a nightclub and /or entertainment venue.
- Assist all other team members as needed
- Create and maintain a SENSE OF URGENCY
- Appear in uniform for all shifts and promotional activities at scheduled time
- Performs other job related duties as assigned
- Present an alluring and attractive image to further the overall theme of the club
- Inform management of any complaint, comments or incident
- Ability to create and maintain service rapport through Company Corporate philosophy
EDUCATION/REQUIREMENTS:
- High School Diploma Required or equivalent
- Proof of eligibility to work in the United States
- 0-3 years of experience in hospitality working in a high volume restaurant
- 21+ years of age
- Maintain a professional, neat and well-groomed appearance adhering to Company standards
- Possession of/or ability to possess a valid NV Alcohol awareness card and NV Health Card
WORKING KNOWLEDGE REQUIREMENTS:
- Bar operations
- Liquor, beer, wine and cigar brand names
- High volume pool club operations
- Opening and closing duties
- Guest relations
- Sanitation and safety
- POS equipment
- Entry level of high volume nightclub/lounge/restaurant/pool operations
SKILLS/ABILITY:
- Ability to demonstrate a positive attitude at all times
- Ability to keep an open and objective view
- Ability to listen empathetically and be respectful at all times
- Ability to communicates assertively
- Ability to maintain composure and stay focused
- Ability to maintain personal integrity
- Ability to work as a team, stay organized, multi-task, and prioritize
- Ability to communicate with Employees and Guests
- Ability to maintain confidentiality
- Consistently maintain a well-groomed appearance, posture, and hygiene
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Must have good positive energy to make it through the day.
- Must be able to move quickly through work and set the pace in the office and/or venue
- Must be able to sit and/or stand for extended periods of time
- Must be able to read the computer monitors
- Must be fluent in both written and spoken English language
- Must be able to print legibly for Guests to read
- Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
- Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
- Must be dexterous and able to participate in all service aspects.
- Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary.
- Must be able to push, carry, pull and lift up to 50 lbs.
- Use hands to finger, handle, or feel objects, tools or controls
- Be observant and quick to respond to various situations
- Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
- Talk or hear; taste, smell
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT & SCHEDULE:
The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
- Nightclub, bar, lounge and restaurant
- Involves constant public contact.
- Work may be performed in small areas and varying conditions of noise level, temperature, lighting and air quality.
- Must be able to work both inside and outside during all times of the year as needed based on business volumes.
- Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
- Work varied shifts to include weekends and holidays
SECURITY RESPONSIBILITES:
- Security Level – HIGH
DISCLAIMER:
This job description is a summary of duties, which you as Coat Check Attendant are expected to perform in your assignment. It is by no means an all-inclusive list, but is merely a broad guide to expected duties. As an Employee you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, Employees may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any Employee may be asked and expected to perform additional duties, responsibilities, or projects without notice.
