Bathroom Attendant at Highlight Room

ESSENTIAL FUNCTIONS

GUEST RELATIONS:

· Observe the guests, ensure their satisfaction with their experience at Highlight Room, speak to management for prompt action to be taken if you note any dissatisfaction amongst the guests around the restaurant

· Aim to give the best possible service, in the least obtrusive manner

· Maintain the safety and security of the restaurant/bar premises as a priority

· Keep the restrooms and exterior hall environment clean, tidy and presentable

· Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area

· Welcome guests with an appropriate greeting, i.e., “good afternoon madam, good evening sir”

· Open bathroom doors for guests upon arrival and departures if possible

· Ensure appropriate language is used when speaking to guests, use guidelines issued during training

· Listen to and understand guests’ inquiries, take notes if necessary

DAILY DUTIES:

· Perform all assigned duties as detailed in your opening, afternoon and closing checklists

· Assist in cleaning any spillages and wet floors when required

· Ensure the bathrooms are clean and functional before during and after operational hours

· Clean mirrors, toilets, floors and empty trash bins regularly throughout shift

· Perform regular bathroom inspections to ensure cleanliness at all times

· Monitor and respond to inappropriate guest behavior by getting management and security involved immediately

· Open bathroom doors for guests and escort or direct them to the appropriate bathroom

· Replace supplies when par levels are low including but not limited to paper towels, soap, lotion, seat covers and toilet tissue

· Monitor counters for excess water; wipe counters as needed

· Notify management and/or maintenance of any issues such as broken toilets or sinks

· Update on a daily basis the order sheet

· Ensure that “Wet Floor” signage is used on rainy days, adjacent to any spillage and during cleaning hours

· Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.

· Ensure flower arrangements, incense holders and candles are presentable, tidy and neat

· Attend the training sessions and read training notes to improve your knowledge

· Give constant feedback to managers regarding our guests’ satisfaction

· Be fully conversant with every aspect of the Company’s emergency procedures

· Be fully conversant with all the Company’s policies as detailed within the employee handbook

To be aware of and ensure constant compliance with all necessary operational policies including:

· Health and Safety

· Food Hygiene

· Maintenance

· Emergency Procedures

· Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment

· Complete any other task as assigned by management

· Look for any additional cleaning/maintenance, i.e., light bulbs out, that may be needed, ensure any maintenance items are recorded in the logbook

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

· Ability to walk, stand and/or bend continuously to perform essential job functions

· Ability to communicate in English with guests and employees

· Ability to work under pressure and deal with stressful situations during busy periods

DISCLAIMER:
This job description is a summary of duties, which you are expected to perform in your assignment. It is by no means an allinclusive list but is merely a broad guide to expected duties. As a team member, you should understand that a job description 
is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any team member may be asked and expected to perform additional duties, responsibilities, or projects without notice.

I have read the qualifications and requirements of the position of Busser. To the best of my knowledge, I believe that I can perform these duties.