Bath Attendant at Fleur Room

ESSENTIAL FUNCTIONS 

GUEST RELATIONS: 

Observe the guests, ensure their satisfaction with their experience at Hakkasan, speak to management for prompt action to be taken if you note any dissatisfaction amongst the guests around the restaurant 

Aim to give the best possible service, in the least obtrusive manner 

Maintain the safety and security of the restaurant/bar premises as a priority 

Inform our guests about any upcoming events at Hakkasan 

Keep the restrooms and exterior hall environment clean, tidy and presentable 

Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area 

Welcome guests with an appropriate greeting, i.e., “good afternoon madam, good evening sir” 

Open bathroom doors for guests upon arrival and departures if possible 

Ensure appropriate language is used when speaking to guests, use guidelines issued during training 

Listen to and understand guests’ inquiries, take notes if necessary 

DAILY DUTIES: 

Perform all assigned duties as detailed in your opening, afternoon and closing checklists 

Assist in cleaning any spillages and wet floors when required 

Ensure the bathrooms are clean and functional before during and after operational hours 

Clean mirrors, toilets, floors and empty trash bins regularly throughout shift 

Perform regular bathroom inspections to ensure cleanliness at all times 

Monitor and respond to inappropriate guest behavior by getting management and security involved immediately 

Open bathroom doors for guests and escort or direct them to the appropriate bathroom 

Replace supplies when par levels are low including but not limited to paper towels, soap, lotion, seat covers and toilet tissue 

Monitor counters for excess water; wipe counters as needed 

Notify management and/or maintenance of any issues such as broken toilets or sinks 

Update on a daily basis the order sheet 

Ensure that “Wet Floor” signage is used on rainy days, adjacent to any spillage and during cleaning hours 

Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc. 

Ensure flower arrangements, incense holders and candles are presentable, tidy and neat 

Attend the training sessions and read training notes to improve your knowledge  

Give constant feedback to managers regarding our guests’ satisfaction  

Be fully conversant with every aspect of the Company’s emergency procedures 

Be fully conversant with all the Company’s policies as detailed within the employee handbook 

Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment  

Complete any other task as assigned by management 

Look for any additional cleaning/maintenance, i.e., light bulbs out, that may be needed, ensure any maintenance items are recorded in the logbook 

To be aware of and ensure constant compliance with all necessary operational policies including: 

Health and Safety 

Food Hygiene 

Maintenance 

Emergency Procedures 

SAFETY REQUIREMENTS 

 

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. 

 

Requires ability to rapidly lift large and heavy packages and boxes and to load and unload small and large boxes throughout shift or as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.  

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 

 

Ability to walk, stand and/or bend continuously to perform essential job functions 

Ability to communicate in English with guests and employees 

Ability to work under pressure and deal with stressful situations during busy periods 

 

QUALIFICATION STANDARDS 

 

EXPERIENCE 

 

At least one year in related field required 

 

LICENSES OR CERTIFICATES 

 

CPR certification a plus 

Health Card in accordance with SNHD is a plus 

GROOMING/UNIFORMS 

 

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process and are detailed within the employee handbook. 

 

OTHER 

 

Must be able to understand and communicate in English 

Additional language ability preferred 

Meet minimum age requirements of jurisdiction 

Must have a basic knowledge of dining room and service procedures or functions