Supervisor, Security Operations Center at TAO Nightclub
The SOC Supervisor, (the Supervisor) will be responsible for monitoring and maintaining surveillance systems at the venue-level, ensuring the security and safety of the organization. The Supervisor’s position will include monitoring live feeds, reviewing recorded footage, identifying potential risks, and ensuring providing detailed documentation. The Supervisor will assist in the management of Security SOC operators, ensuring compliance with policies and procedures; ensuring detailed documentation of incidents; and maintaining equipment in optimal condition. Additionally, the Supervisor will assist management on the scheduling of SOC operators. In this role the Supervisor will coordinate the detailed documentation of weekly incidents through optimum efficiency.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Monitor live surveillance feeds and review recorded footage to identify suspicious activities, security breaches, or potential risks to the organization. Maintain a proactive approach to surveillance and ensure appropriate actions are taken when necessary.
- Create and manage schedules for SOC operators based on operational requirements, ensuring adequate coverage for surveillance activities.
- Review and approve timecards for SOC operators, ensuring accuracy and compliance with company policies and procedures.
- Ensure that SOC policies and procedures are being followed by SOC operators, providing guidance and training as needed.
- Possess a detailed understanding of the organization's property surveillance architecture, including camera locations, access control lists, repair, and maintenance logs.
- Call for service and coordinate repairs or maintenance for surveillance equipment when directed to do so.
- Contribute where directed to the creation of compliance-directed policies and compliance submissions, ensuring alignment with regulatory standards.
- Make priority and routine notifications to stakeholders and your direct supervisor
- Assist and/ or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
- Previous experience in surveillance operations in a Gaming environment or a similar role.
- Excellent organizational and time management abilities to effectively schedule and manage SOC operators.
- Familiarity with surveillance equipment and related technologies, including cameras, monitors, and recording systems.
- Possess detailed knowledge of compliance standards, particularly Nevada Gaming Control Board (NGCB) Regulation 5.300 through 5.380 & (NGCB) Surveillance Standards for Nonrestricted Licensees, specifically Standard 11 and Standard 12 and ensure adherence to these requirements.
- Possess a basic understanding of applicable warranty and service subscription terms and protections for surveillance equipment.
- Strong communication and interpersonal skills to effectively collaborate with team members and stakeholders.
- Strong analytical and observational skills with the ability to identify potential risks or suspicious activities.
- Attention to detail and the ability to work in a fast-paced and high-pressure environment.
- Ability to maintain confidentiality and handle sensitive information.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
- Visiting sites and touring areas where security equipment is installed which may require climbing. Typical office environment involving sitting for long periods of time and using a computer.
- May be required to work evenings/weekends/holidays as appropriate.
- Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
- 21+ years of age
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Excellent written and verbal communication skills required
- Ability to keep an open and objective view
- Ability to maintain composure and stay focused
- Must have strong problem-solving skills
- Ability to write reports, business correspondence, and procedure manuals
- Ability to work under pressure
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
- Must have good positive energy throughout the day
- Must be able to read and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be observant and quick to respond to various situations
- Must be able to move quickly
- Must be able to push and lift up to 50 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
