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Service Express Attendant at The Westin Buffalo

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The Opportunity 

Delaware North Parks and Resorts is searching for full-time and part-time Service Express Attendants to join our team at the Westin Buffalo in Buffalo, New York. 

The Service Express Associate is responsible for many important aspects of guest services, including bell, door, valet, room service, and guest transport for hotel operations. Our ideal candidate is friendly, motivated, and focused on providing great service at all times. This opportunity will provide you a chance to learn from award-winning leaders in hospitality.


Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings.


Minimum pay rate: $15.00 / hour
Information on our comprehensive benefits package can be found at

Benefits at the Westin Buffalo

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

  • Health, dental, and vision insurance*
  • 401k with company match*
  • Paid vacation days and holidays*
  • Paid parental bonding leave*
  • Tuition or professional certification reimbursement*
  • Weekly pay
  • Free shift meal
  • Free parking
  • 30% discount at Jake's Cafe
  • Discounted room rates for employees, friends, and family
  • Generous Marriott discounts
  • Referral bonus – earn $200 for each eligible referral
  • Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members




  • Greets and assists guests with luggage at check-in, check-out, and storage.
  • Assists guests with city information and directions.
  • Delivers items as requested by guests or manager on duty.
  • Delivers all in-room dining (IRD)food and beverage.
  • Delivers guest amenities to rooms.
  • Transport guests as needed.
  • Other duties as assigned.


  • Prior hotel experience is preferred.
  • Must have excellent verbal communication skills demonstrating proper manners and etiquette.
  • Requires excellent people skills.
  • Must be able to work independently as well as part of a team.
  • A valid driver's license in good standing to drive a company vehicle is required.

Physical Requirements 

  • Must be able to stand for long periods of time.
  • Must have the physical stamina to lift moderate amounts of weight.

Shift Details 

1st Shift
2nd Shift

Who We Are 

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

The Westin Buffalo

Other job openings at The Westin Buffalo

  • Catering and Event Coordinator
  • Front Desk Clerk
  • Hotel Front Desk Supervisor
  • Housekeeper
  • Houseperson
  • Public Space Cleaner