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Service Engineer, Information Technology at Tao Group

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The role of the Service Engineer, Information Technology is to maintain computer systems, provide technical support, and teach their clients the basic skills they need to operate newly installed programs.


  • Facilitate all user access to multiple systems  including Azure Active Directory, SharePoint, Micros, etc.
  • Provide remote and on-site desktop and notebook technical support, diagnose and resolve any issues, and provide training and guidance to all end users on both Windows and Mac OS
  • Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact
  • Ensure end users are trained on all relevant systems and ongoing training needs are assessed and addressed in a timely manner.
  • Maintain, analyze, troubleshoot and repair all hardware and computer peripherals.
  • Document, maintain, upgrade or replace hardware and software.
  • Follow-up with users regularly throughout the issue resolution process to ensure smooth communication.
  • Provide up-to-date information to end users in response to specific inquiries.
  • Provide notification to IT Administrators regarding potential issues as they arise.
  • Provide and assist IT Administrators in the development, delivery and implementation of training materials.
  • Be the users’ advocate to IT Management and the IT Managements’ advocate to the end users.
  • Assist IT Administrators in backup/recovery procedures.
  • Maintain asset and inventory control of computers, hardware, software and peripherals.
  • Assist IT Administrators and IT Director in any special projects and assignments as directed.
  • Maintain POS hardware and ensure all venues are fully prepared for operations daily
  • Assist and/ or complete additional tasks as assigned


  • 3+ years of experience in computer systems or corporate IT support preferred
  • CompTIA A+ preferred
  • Experience with workstations, cell phones, printing systems, hardware and software repairs
  • Experience with Lan/Wan support
  • Good verbal and communication skills
  • Knowledge of Windows, Microsoft Office, and Office 365


The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

  • Must have strong problem-solving skills
  • Excellent written and verbal communication skills required
  • Ability to work under pressure and meet deadlines
  • Must have good positive energy throughout the day
  • Must be able to read the computer monitors and print legibly
  • Must be able to sit and/or stand for extended periods of time
  • Must be able to move quickly through work and set the pace in the office
  • Must be able to push and lift up to 25 lbs.
  • Small to Medium office environment
  • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
  • 5-25% Local Travel (United States)
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
  • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
  • Ability to maintain a high level of confidentiality
  • Ability to handle a fast-paced, busy, and somewhat stressful environment
Tao Group

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