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Senior Manager, IT Support Services at Tao Group

Full Time | Salary
Date Posted:

The role of Senior Manager of IT Infrastructure and Support is directly responsible for developing and executing plans and policies revolving IT Support, Infrastructure, and Data Security and Compliance.. The position also involves managing team and ensure the work is directed towards organization’s objectives.

Job Description

  • Develop and execute policies and procedures surrounding the following IT areas: IT Support, Infrastructure and Data Security
  • Manage, coordinate, and oversee activities of employees engaged in supporting the organization's IT user support operations
  • Design and implement processes, and technology in IT Support area areas to include providing users with access to needed information, utilizing technology resources effectively, and ensuring that end user problems are resolved in a timely and effective manner
  • Determine and deploy highest priorities in the most efficient method
  • Hire, train, coach, and discipline team members. Create opportunities for their success
  • Recommend IT Budget to management
  • Ensure data center remains ahead of demand in terms of storage space, processing power, and connectivity
  • Work closely with various stakeholders for infrastructure support and operations
  • Provide enterprise solutions for Public Cloud Services - AWS, Azure, Google and others
  • Provide enterprise solution's for cyber security, authentication, and identify issues
  • Develop and execute an enterprise wide security strategy and road map that identifies security vulnerabilities and risks associated with operations, including partnering with business units to build threat assessment into the product design and development processes
  • Manage internal and external assessments of security, disaster recovery and compliance (certification and accreditation)
  • Provide security awareness training, information and education to employees, partners and customers
  • Participate in development, implementation and ongoing compliance monitoring of information privacy requirements and responsibilities in vendor contracts and agreements
  • Keep current on new developments in information technology and on plans for future upgrades and organizational changes
  • Other duties as may be assigned


  • High School Diploma or equivalent preferred
  • Minimum of six to eight years of direct work experience in leading IT Support and Infrastructure team
  • Minimum of two years of IT Data Security Administration and Compliance experience
  • Hospitality experience a plus
  • Proof of eligibility to work in the United States
  • Valid Driver’s License
  • 21+ years of age
  • Maintain a professional, neat and well-groomed appearance adhering to Company standards


  • Thorough knowledge of Microsoft Windows 7/8.1/10, Mac OSX, Microsoft Office for Windows and Mac, Outlook, iPads, and desktop systems and servers
  • Basecamp familiarity

​​​​​​​SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE (Delete the positions that don’t apply)

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions


  • Must have strong problem-solving skills
  • Excellent written and verbal communication skills required
  • Ability to work under pressure and meet deadlines
  • Must have good positive energy throughout the day
  • Must be able to read the computer monitors and print legibly
  • Must be observant and quick to respond to various situations
  • Must be dexterous and able to participate in all service aspects
  • Must be able to sit and/or stand for extended periods of time
  • Must be able to move quickly through work and set the pace in the office
  • Must be able to push and lift up to 25 lbs.
  • Small to Medium office environment
  • Personal desk space
  • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
  • 5-25% Local Travel (United States)
  • 10% Local Travel
  • 10% Travel
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
  • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
  • Ability to use hands to handle, or feel objects, tools or controls
  • Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
  • Ability to talk, hear, taste, smell, and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to maintain a high level of confidentiality
  • Ability to handle a fast-paced, busy, and somewhat stressful environment
Tao Group

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