Security at Dream

POSITION SUMMARY:   

The Security Officer provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The Security Officer works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. The role sets the standard for venue Security through on-the-job interaction and demonstration 

 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Provides security and protection for our guests, employees, and company property 

• Check guest ID at the door 

• Maintain up-to-date knowledge on identification types/feels/textures 

• Maintain up-to-date knowledge of “persons of interest” who may be denied entrance into our venue or past employees who have been 86’ed from the venue 

• Maintain up-to-date knowledge of VIP customers/clients as well as hotel executives 

• Inform management of any complaint, comments, or incident 

• Appear in the dress code for all shifts at your scheduled time 

• Alert and get approval for any and all breaks, leave of rotation, or duties which you cannot perform at the time they were assigned to you 

• Be attentive to all company-related events and upcoming venues and changes 

• Keep a proper and professional appearance and attitude 

• Maintain and promote a friendly atmosphere for customers and staff 

• Comply with added hours or time frame after a scheduled shift as needed 

• Circulate among guests and employees to preserve order and protect property 

• Administer first aid and assist injured guests or employees 

• Ensure that proper authorities are contacted 

• Upholds law and order in the hotel in conjunction with local law enforcement 

• Administers first aid and assists injured guests or employees 

• Ensures that proper authorities are contacted 

• Remains alert for any suspicious persons or activities 

• Reports any safety hazards immediately to Maintenance and/or Management 

• Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations 

• Follows radio communication procedures and corresponding codes 

• Reacts professionally and rationally in emergency and pressure situations 

• Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately 

• Follows the established procedures for escorting and assisting necessary employees to cash control 

• Communicates professionally with all management 

• Promotes and practices safety awareness and behavior, adhering to all safety standards 

• Directs emergency vehicles when called upon 

• Assists and/ or completes additional tasks as assigned 

EDUCATION/WORKING KNOWLEDGE: 

• 2 years of Security experience or 3 years of Hospitality experience preferred 

• Proof of eligibility to work in the United States 

• Valid Driver’s License 

• 21+ years of age 

• Maintain a professional, neat and well-groomed appearance adhering to Company standards 

• Possession of or the ability to possess all state required work cards for the position 

 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

 

SECURITY 

• Excellent written and verbal communication skills required 

• Ability to keep an open and objective view 

• Ability to maintain composure and stay focused 

• Must have strong problem-solving skills 

• Ability to write reports, business correspondence, and procedure manuals 

• Ability to work under pressure 

• Must have good positive energy throughout the day 

• Must be able to read and print legibly 

• Must be able to sit and/or stand for extended periods of time 

• Must be observant and quick to respond to various situations 

• Must be able to move quickly  

• Must be able to push and lift up to 50 lbs. 

• Small to Medium office environment 

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 

• Ability to maintain a high level of confidentiality 

• Ability to handle a fast-paced, busy, and somewhat stressful environment