Security at Dream

POSITION SUMMARY:    

The Security Officer provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The Security Officer works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. The role sets the standard for venue Security through on-the-job interaction and demonstration  

  

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:  

• Provides security and protection for our guests, employees, and company property  

• Check guest ID at the door  

• Maintain up-to-date knowledge on identification types/feels/textures  

• Maintain up-to-date knowledge of “persons of interest” who may be denied entrance into our venue or past employees who have been 86’ed from the venue  

• Maintain up-to-date knowledge of VIP customers/clients as well as hotel executives  

• Inform management of any complaint, comments, or incident  

• Appear in the dress code for all shifts at your scheduled time  

• Alert and get approval for any and all breaks, leave of rotation, or duties which you cannot perform at the time they were assigned to you  

• Be attentive to all company-related events and upcoming venues and changes  

• Keep a proper and professional appearance and attitude  

• Maintain and promote a friendly atmosphere for customers and staff  

• Comply with added hours or time frame after a scheduled shift as needed  

• Circulate among guests and employees to preserve order and protect property  

• Administer first aid and assist injured guests or employees  

• Ensure that proper authorities are contacted  

• Upholds law and order in the hotel in conjunction with local law enforcement  

• Administers first aid and assists injured guests or employees  

• Ensures that proper authorities are contacted  

• Remains alert for any suspicious persons or activities  

• Reports any safety hazards immediately to Maintenance and/or Management  

• Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations  

• Follows radio communication procedures and corresponding codes  

• Reacts professionally and rationally in emergency and pressure situations  

• Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately  

• Follows the established procedures for escorting and assisting necessary employees to cash control  

• Communicates professionally with all management  

• Promotes and practices safety awareness and behavior, adhering to all safety standards  

• Directs emergency vehicles when called upon  

• Assists and/ or completes additional tasks as assigned  

EDUCATION/WORKING KNOWLEDGE:  

• 2 years of Security experience or 3 years of Hospitality experience preferred  

• Proof of eligibility to work in the United States  

• Valid Driver’s License  

• 21+ years of age  

• Maintain a professional, neat and well-groomed appearance adhering to Company standards  

• Possession of or the ability to possess all state required work cards for the position  

  

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE   

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions  

  

SECURITY  

• Excellent written and verbal communication skills required  

• Ability to keep an open and objective view  

• Ability to maintain composure and stay focused  

• Must have strong problem-solving skills  

• Ability to write reports, business correspondence, and procedure manuals  

• Ability to work under pressure  

• Must have good positive energy throughout the day  

• Must be able to read and print legibly  

• Must be able to sit and/or stand for extended periods of time  

• Must be observant and quick to respond to various situations  

• Must be able to move quickly   

• Must be able to push and lift up to 50 lbs.  

• Small to Medium office environment  

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment  

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume  

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required  

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards  

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner  

• Ability to maintain a high level of confidentiality  

• Ability to handle a fast-paced, busy, and somewhat stressful environment