Security Supervisor at Tao Group

The Venue Security Supervisor is responsible for creating a safe and secure working environment for TAO Group Hospitality (TGH) Company employees; and creating a safe, secure, and friendly environment that supports the highest level of guest services for clients and guests who visit TGH Company venues. Additionally, the Security Supervisor oversees and supervises all aspects for venue security operations while providing strategic and operational guidance to security staff.

GUEST SERVICE REQUIREMENTS:

• Provide a friendly, personal demeanor with a willingness to interact
• Provide professional and friendly guest services 
• Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, always

• Ability to work safely and prevent personal injury
• Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
• Comply with all state and federal liquor laws

• • be the first team member scheduled and arrive on time
  • leads the team as a whole and oversees the intricate operations that the guards handle directly        
  • knows all areas of responsibility inside and outside venue 
  • relays their expectations and the company’s expectations to each guard
  • immediately assigns guards to set up the door post and all operational opening preparations
  • assigns a guard to walk the entire outside of the venue and inside of the venue prior to opening each night.
    • this guard must report all findings and imperfections to the Supervisor prior to opening shift. (Check all doors, locks, lighting, foot traffic, weather conditions, area conditions, traffic, etc.) 
  • briefs all staff regarding the event activities, nightly operations, area intel, crime stats, BOLO’s, All Star and TAO notables, and physical assessments
  • assigns guards to each post and ensures they are aware of the orders for each
  • ensures all guards are aware of the assignment for every post, should they need to be transferred or moved)
  • visually checks and verifies uniforms and equipment is working and utilized properly
    • The Supervisor will take a photograph of any guard out of uniform and email All Star and TAO Director for tracking
    • Flashlight, radio, earpiece, pen, pad, wands, clickers, ID scanners
    • Oversees that no headphones/Bluetooth are in ears and the guards are obeying cellular telephone policy
  • directs all trainees or new guards to low threat level posts and conducts a thorough walk through, as a group, prior to posting any new guard
  • sets expectations by example as the Security Supervisor is the Leader of the security staff and should create that impression
  • notifies Venue Signal chat throughout nightly operations and reports all incidents in a timely manner
  • maintains guest relations and hospitality to every single guest and ensures staff is doing the same
  • introduces new guards to management
  • communicates all information properly, following SOP’s
  • utilizes personnel resources strategically and relocates posts when necessary
  • conducts disciplinary actions and escalates all incidents they cannot correct or are persistent

SPECIFIC FUNCTIONS/ACTIVITIES:   

• Aid in the implementation of Standard Operating procedures (SOP), Post Orders, and policies and procedures for venue security and events in accordance with TGH Security Standards. 
• Oversee the administrative process for the contribution of security reporting to include incident reports, security plans, door counts, ejections, transports/escorts, summaries, flash reports, staffing sheets, and other security related reporting as directed by TGH Executive Security. 
• Oversee and supervise a team of Security Officers in accordance with venue security protocols and detailed daily plans, as prepared by the Managers and the Directors of Security.
• Plan, coordinate, and actively manage staffing personnel deployments and methodologies to address incidents, situations, and the proper use of resources.
• Act as a liaison to the Venue Manager, TGH Executive Security, and internal departments.
• In partnership with TGH’s learning and development team, provide regular, recuring and remedial security training opportunities and adhere to the staff development training program for venue security and event security staff that includes a venue security exercise training program to include regular tabletop and functional exercises. (Implemented by TAO Executive Security)  
• Perform other security duties as directed to accomplish the overall security mission at TGH venues which includes liaising and coordinating with other Threat Management Division units on operational security requirements and needs.
• Oversees all guards reporting time and sign in procedures and addresses lateness with guards, reporting to command staff.
  • An email will be sent within 15 min of each late guard to All Star Leadership, venue management, and TGH Security Leaders, indicating who is late and what post will be vacant until assistance arrives. The Security Supervisor will further alert the Venue Manager in person. The Supervisor will then use available resources to cover all critical posts. (It should be noted after the second late a final warning will be given and the third late will be cause for removal from TGH contract.)   
• Respond to all emergencies, incidents, and events. (Coordinate 911, EMS, PD, FD, and all emergency services throughout building and update Leadership in real time)
• Ensure and assign the clean-up of the guards’ areas of responsibility, including equipment at end of night 
• Review and approve invoices
• Assists employees to their vehicles, car service, or method of transportation to ensure safety of the employees. (If employee is getting in car service, Supervisor will greet the driver and verify the license plate, as to ensure the driver is aware he was observed with our employee)

TRAINING

• ID Verification
• Active Shooter
• Crowd Control
• Crime Awareness
• Interview Techniques
• Emergency Response
• Report Writing
• Medical Emergency Response
• De-escalation Techniques
• Fire Safety Practices
• Advance Work and Event Planning
• Entering and Exiting Venues
• Securing the Venue

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have good positive energy to make it through the day
• Must be able to move quickly through work and set the pace in the office and/or venue
• Must be able to read the computer monitors
• Must be able to print legibly for guests to read
• Must be observant and quick to respond to various situations
• Must be able to move quickly through work and set the pace in the office and/or venue
• Must be able to sit and/or stand for extended periods of time
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, lift, climb, crouch and carry as necessary
• Must be able to push and lift up to 50 lbs.
• Ability to use hands to handle, or feel objects, tools or controls
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Ability to talk, hear, taste, and smell
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Work indoors and/or outdoors, exposed to excessive heat, hot and/or cold surfaces, steam, and wet floors
• Nightclub, bar, pool, lounge and/ or restaurant
• Involves constant public contact
• Work may be performed in small areas and varying conditions of noise level, temperature, lighting and air quality.
• Must be able to work both inside and outside during all times of the year as needed based on business volumes
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
• Work varied shifts to include days, nights, weekends, and holidays

• Security Level – High