Security Officer at Little Sister

The Security Officer provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The position provides mentorship to the Security Officer II position at the venue level while monitoring the venue.  The Security Officer assists in directing and coordinating activities related to the Security Officer II role and development. The Security Officer works in an efficient and professional manner while maintaining a positive attitude and always delivering superior guest service. Specific attention to the removal of guests presenting a safety issue to themselves, the venue, or others. Specific attention to the security and protection of guests, celebrities, VIPs, employees, and the property. This position will maintain crowd control, prevent theft, and discourage altercations in a high-volume atmosphere. The role sets the standard for venue Security through on-the-job interaction and demonstration.  This is a non-tip eligible position (Security Officers are not allowed to receive gratuities from our guests).

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Completing 90 day Security Officer II training
• Identification checks of all Guests
• Prevention of Guests without proper identification from entering the premises
• Prevention of intoxicated guests from entering the premises
• Proper procedures for dealing with disruptive Guests and, of necessary escorting them from the venue
• Prevention and resolution of altercations among Guests
• Line of sight/atmosphere control by circulating through your work area throughout shift
• Provides security and protection for our guests, employees, and company property
• Maintain up to date knowledge of hotel and company executives
• Works special programs to assist with the growth of Security Officer II positions and implement new processes
• Take required enforcement action for violations of all local and federal laws and if warranted, will have the ability to liaison with local authorities for assistance
• Inform management of any complaint, comments or incident
• Remain alert for any suspicious activity
• Coordinates activities within security area
• Assists in preparation of emergency management and contingency planning
• Escorts for table guests, employees, celebrities, VIP guests throughout the venue as needed
• Appear in dress code for all shifts at your scheduled time
• Alert and get approval for any and all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you
• Patrol the venue premises to ensure the safety of customers and employees
• Administer first aid and assists injured guests or employees
• React professionally and rationally in emergency and pressure situations
• Be attentive to all company related events and upcoming venues and changes
• Keep a proper and professional appearance and attitude
• Maintain and promote a friendly atmosphere for customers and staff
• Comply with added hours or time frame after scheduled shift as needed
• Circulate among guests and employees to preserve order and protect property
• Ensure that proper authorities are contacted
• Upholds law and order in the hotel in conjunction with local law enforcement
• Remains alert for any suspicious persons or activities
• Reports any safety hazards immediately to Maintenance and/or Management
• Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations
• Follows radio communication procedures and corresponding codes
• Reacts professionally and rationally in emergency and pressure situations
• Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately
• Follows the established procedures for escorting and assisting necessary employees to cash control
• Communicates professionally with all management
• Promotes and practices safety awareness and behavior, adhering to all safety standards
• Directs emergency vehicles when called upon
• Assists and/ or completes additional tasks as assigned

GUEST SERVICE REQUIREMENTS:

• Provide a friendly, personal demeanor with a willingness to interact
• Respond to all guest inquiries and requests in a courteous and polite manner
• Anticipate guests needs
• Provide professional and friendly guest services
• Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, always

SAFETY REQUIREMENTS:

• Ability to work safely and prevent personal injury
• Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
• Good working knowledge of common safety hazards and precautions to establish a safe work environment
• Reports any and all safety hazards immediately
• Adhere to Hearing Conservation policy
• Comply with all state and federal liquor laws

TRAINING REQUIREMENTS: 

• Tao Group Hospitality in-venue Security training

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to kneel, bend, and stand for extended periods of time
• Must be able to move quickly 
• Must be able to push and lift up to 50 lbs.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• Exposure to hot kitchen elements or cleaning materials.
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment